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Job description
On-Site Service Specialist Part TimeDate: Sep 9, 2026Location: Topeka, KS, US, 66603Company: Grainger BusinessesWork Location Type: OnsiteAbout Grainger: W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.Compensation: This position is hourly. The anticipated base pay compensation range for this position is $21.54 and $26.93. Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.Position Details: The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.You Will:CUSTOMER SERVICE: Service multiple customer locations with the following specific responsibilities: Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted. Gain knowledge of Grainger's offer to help improve orders through system integration. Resolve customer problems promptly to retain and promote customer loyalty. Follow designated route defined by routing software tools and maintain route guides. Identify continuous improvement opportunities in productivity, process, and cycle time Comply with safety and inspection requirements of the facility where the service is being provided.ACCOUNT GROWTH: Help create new orders by engaging with customers to identify additional product needs Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offeringsYou Have:3 years' experience in selling or service environmentHigh School Diploma or equivalentCustomer service and sales growth orientedCollaboration and problem-solving skillsHandle different technical and operational issuesHave and maintain a valid driver's license in State of residenceMust carry required levels of automobile insuranceWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.
Worksite address
topeka, KS, 66604, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.