Job description
Company Overview
At NetCov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business.
About the Role
The ideal candidate will lead and oversee a team responsible for seamlessly onboarding new clients to our managed services platform. This role requires a blend of technical expertise, project management skills, team building and a client-centric approach to ensure a smooth transition and set the foundation for long-term client success.
Accountabilities
Onboarding Leadership
Develop and implement standardized onboarding processes and best practices
Coordinate cross-functional teams to ensure efficient and effective client onboarding
Continuously improve onboarding procedures based on feedback and metrics
Ensure all onboarding projects are completed on time and within scope
Team Mentorship and Development
Lead, mentor, and develop a team of onboarding specialists
Conduct regular performance evaluations and provide constructive feedback
Identify skill gaps and implement training programs to enhance team capabilities
Foster a culture of continuous improvement and customer-first mindset
Client Relationship and Escalation
Serve as the primary point of contact for high-profile client onboarding projects
Build and maintain strong relationships with new clients during the onboarding process
Collaborate with account managers to ensure a smooth handoff post-onboarding
Address escalations and resolve complex issues during the onboarding phase
Project Profitability and Resource Scheduling
Oversee the planning and execution of all client onboarding projects
Develop project timelines, resource allocation plans, and risk mitigation strategies
Monitor project progress and ensure adherence to timelines and budgets
Collaborate with other departments to coordinate resources and expertise as needed
Technology Integration and Deployment
Oversee the integration of client systems and data into NetCov's managed services platform
Ensure proper documentation of client environments and configurations
Collaborate with the engineering team to address technical challenges during onboarding
Stay current with NetCov's service offerings and technology stack to ensure smooth integration
Other duties as assigned
Performance Management & Results
Establish and track key performance indicators (KPIs) for the infrastructure team
Implement data-driven decision-making processes to improve team efficiency and effectiveness
Ensure timely delivery of projects and adherence to service level agreements (SLAs)
Drive continuous improvement in team performance and client satisfaction
Knowledge, Skills, and Abilities Required
•7+ years of experience in IT infrastructure management, with at least 3 years in a management role.
•Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems
•Proven experience in managing cloud migration projects
•Excellent understanding of IT service management principles and best practices
•Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile)
•Excellent communication, interpersonal, and client relationship management skills
•Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are a plus
Why work at Netcov?
•Innovative Solutions: Work with cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs.
•Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
•Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
•Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.
Role Logistics
•This is a full-time position
•This position may require travel occasionally for on-site meetings
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.