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Job description
Online And Graduate Program SpecialistThe Office of SEMO Online and Graduate Services at Southeast Missouri State University is dedicated to supporting student success and academic progress. The Online Program Specialist plays a vital role in advising, onboarding, and retaining online and domestic graduate students. This position requires a professional who thrives in a fast-paced, student-centered environment, can manage multiple priorities simultaneously, and is motivated by helping students achieve their educational goals.While this position primarily supports online learners, it is based on campus. A hybrid schedule may be considered after successful completion of training and demonstration of proficiency in job duties.This role operates in a fast-paced, student-centered environment that requires frequent multitasking, proactive communication, and attention to detail. While the work can be challenging and requires managing high volumes of student interactions, it is deeply rewarding; each day offers opportunities to help students reach their educational and career goals.Primary ResponsibilitiesProvide academic advising to online and domestic graduate students through in-person, phone, email, and virtual appointmentsGuide students through the onboarding process, including transfer credit evaluations, course substitutions, and program selection to align with individual goalsSupport students facing academic, personal, or financial challenges by connecting them with appropriate university or community resourcesImplement proactive communication and retention strategies consistent with SEMO's flipped advising modelMonitor student enrollment and progress, identify at-risk students, and take timely action to support retention and degree completionCollaborate with academic departments and colleges to coordinate course offerings and ensure timely degree progressionLead and supervise graduate assistants and student employees supporting online and graduate program initiativesParticipate in recruitment activities, representing SEMO Online and Graduate Services at events and in communications with prospective studentsMaintain accurate and timely records and create and run reports using systems such as Banner, Degree Works, SupportNET, and Microsoft 365Stay informed of best practices in distance education, online learning, and academic advising through professional developmentServe as a liaison between SEMO Online and designated academic departments, sharing data, trends, and student insights to support institutional decision-makingMaintain knowledge in distance education, online learning, and academic advising by attending workshops, conferences, webinars and reviewing researchRequired QualificationsBachelor's degree. A Bachelor's Degree in counseling, higher education, student affairs, or a related area is a plus.Demonstrated excellence in customer serviceDemonstrated ability to communicate effectively and professionally both written and verballyStrong time management skillsProficiency with technology and data systems, including Microsoft 365; ability to learn and navigate multiple software platforms efficientlyExperience using data and reports to make informed decisions or improve processesDemonstrated problem-solving skills, including the ability to analyze situations, identify solutions, and implement effective action plansDemonstrated conflict-resolution skills with the ability to manage emotional or stressful student situations calmly and constructivelyDemonstrated ability to prioritize multiple tasks effectivelyStrong organizational skills with accuracy and attention to detailDemonstrated ability to adapt to change, pivot quickly in response to shifting priorities, and maintain productivityAbility to work independently with minimal supervision, exercising sound judgment and initiativeKnowledge of academic advising, student services, or a related higher education field is a plusExperience supervising or mentoring employees is a plusApplication ProcessApplication Deadline: To ensure full consideration, applications must be received by September 4, 2026. The position is available immediately and will remain open until filled.To Apply: Complete the application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.Cover letterCurrent resumeNames and contact information of three professional references may be asked for later, if not previously submittedAdditional InformationAbout Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.
Worksite address
cape girardeau, MO, 63701, US
Who can apply
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