About this opportunity
eTrigue Corporation lists this Online Software Support Specialist opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Support Services responsibilities
Provide outstanding customer service to future and existing clients and partners
Coordinate the setup and deployment of new client accounts
Conduct initial and ongoing training and support to clients and partners
Provide first level troubleshooting and support services for clients
Demonstrate a thorough knowledge of the eTrigue Platform and standard practices
Assist with list development and list management
Assume an active role in developing and enhancing product features
Clearly and effectively communicate status of issues with clients and management, in writing and verbally
Contribute to a positive and cohesive team
Requirements
Technically inclined, digitally savvy
Excellent written and verbal communication skills
A logic-minded approach to problem solving
Familiarity with WebEx or other online collaboration
Thrive in a fast-paced, constantly changing environment
Excellent attention to detail; highly organized
Strong MS Excel, Word, PPT a must; light html a bonus
Qualifications
Work toward, or completed college degree - ideallyB.A. or B.S. degree in marketing, business, computer science, web development, or related area
1+ years in customer service or related role
Detail oriented
Ability to work under pressure
Work independently and as part of several teams
Develop solutions, take direction from clients and internal staff
Ability to focus and maintain level head in busy environment
Ambitious, energetic, optimistic and sense of humor
This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.