About this opportunity
SRS Real Estate Partners lists this Onsite Desktop Support / Helpdesk Technician opportunity in charlestown, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Onsite Desktop Support / Helpdesk Technician
SRS Real Estate Partners are commercial real estate advisors to many of the best names in retail. We offer extensive commercial real estate solutions to tenants, owners, and investors. Headquartered in Dallas, with more than 25 offices in the US, we have grown into one of the industry's most influential and respected leaders. Our commitment to excellence is strengthened by our Guarantee of Value, and our success is measured in the achievement of clients' objectives, satisfaction, and trust.
We're looking for a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician to support our Boston office. This position plays a key role in keeping our commercial real estate professionals connected and productive. You'll be the go-to person for day-to-day tech support—troubleshooting issues, setting up devices, and helping end users navigate technology confidently.
Key Responsibilities
Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS
Handle onboarding and offboarding processes—account creation, access management, and hardware setup
Coordinate with vendors for equipment repairs and escalated service tickets
Maintain accurate records of IT assets, system configurations, and support documentation
Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
Assist with basic AV support for meetings, presentations, and hybrid conference room setups
Participate in IT projects including system upgrades, office moves, and new technology rollouts
Requirements
Qualifications
2+ years of experience in a desktop support or helpdesk technician role
Proven proficiency in Windows 10/11, macOS, Microsoft 365, and common office software
Working knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP)
Familiar with mobile device management platforms and remote support tools
Clear, professional communication skills with the ability to assist non-technical users
Experience supporting executives and handling confidential information is a plus
Certifications such as CompTIA A+, Network+, or similar are preferred
Preferred Traits
Self-starter who takes initiative and solves problems proactively
Calm, composed, and professional under pressure
Strong organizational skills and the ability to manage multiple requests simultaneously
Customer-focused mindset with a strong desire to provide outstanding service
Comfortable working in a high-demand, fast-paced, client-facing environment
We succeed when our clients succeed. Our success is measured in the achievement of our clients' objectives, satisfaction, and trust.
· Integrity – We will not compromise our individual or corporate integrity for any reason
· Respect – We celebrate the intrinsic value of each person and embrace diverse perspectives
· Teamwork – Collective efforts provide extraordinary results
· Balance – A consistently productive team balances family, faith, community, and self
· Leadership – Continued success relies on our ability to attract and motivate leaders of character
***We do not use 3rd party recruiting agencies***
Worksite address
charlestown, MA, 02129, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.