Onsite Director of Client Operations, Pittsburgh, PA

Job description

Onsite Director of Client Operations, Pittsburgh, PA

Job Description

Posted Wednesday, August 12, 2026 at 5:00 AM

Director of Client Operations

Summary of Position

The Director of Client Operations is dedicated to achieving total client satisfaction in the delivery of our services, primarily through leading client teams for dedicated accounts. Successful Client Directors establish and maintain strong relationships by collaboratively and effectively communicating with key clients as well as internal leadership, and our other business units. Our ideal candidate is a self-directed, creative, highly adaptable problem solver with excellent communication and leadership skills who enjoys working in a fast-paced, dynamic environment.

Duties & Responsibilities

Implements and manages multiple client accounts within an assigned territory

Manages client needs by maintaining regular correspondence via site visits and telephone check-ins

Maintains and monitors account metrics to assess performance

Responds to all client concerns in a timely and professional manner

Demonstrates a thorough understanding of financial metrics that drive the Company's business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards

Uses metrics to manage client accounts and adjust staffing needs

Develops new business opportunities with existing customer bases

Partners with sales team to pursue and close new business

Provides client support and guidance related to new product and service offerings

Helps to develop and review sales proformas and contracts, evaluates for operational implementation

Recruits, hires, and trains new team members

Evaluates staff performance

Troubleshoots service issues and partners with IT to resolve escalated matters

Carries out responsibilities in accordance with Company policies and procedures

Monitors work processes to ensure they comply with applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations

Performs other duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications

Bachelor's degree in Business/Medical Management

Minimum of 4 years' management experience in a healthcare setting

ROI experience required

RHIT certification, preferred

A valid driver's license and a history of safe driving

Demonstrated leadership and decision‑making skills

Ability to communicate effectively with clients, staff members and management

Able to effectively manage others including tracking and monitoring productivity, providing appropriate feedback to employees on a timely basis and driving desired results

Strong listening and problem‑solving skills

Ability to maintain confidentiality

Self‑motivated and results‑oriented while working with minimal supervision

Self‑starter with the ability to quickly learn new things

Ability to multi‑task and work in a fast‑paced, dynamic environment

Ability to travel at least 75% of the time

Capable of living and promoting Verisma Core Values

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.