Kentro

Onsite IT Support Engineer — End-User Service

city of albany, NY

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Job description

Kentro in Albany, NY is seeking an experienced Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring under a government contract. The role requires hands-on IT system administration, strong customer service skills, and the ability to work onsite at the Albany Stratton VA Medical Center.

You will respond to end-user requests, troubleshoot hardware and software issues, manage Active Directory and ServiceNow tickets, and coordinate field deployments while complying with

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