About this opportunity
HW3 lists this Onsite Manager opportunity in detroit, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Detroit, MI (onsite)
Role type: Permanent, customer-facing engineering leadership
A global automation and control systems provider is seeking an experienced engineering leader to manage site support for water and wastewater customers in the Detroit area. This role will lead a high-performing team of site engineers, strengthen customer partnerships with local utilities and treatment facilities, and drive operational excellence in day-to-day engineering support.
In this role, your responsibilities will be to:
Provide on-site leadership, supporting daily operational and business needs for water/wastewater systems
Lead, assign work to, and develop a team of site engineers, fostering growth, accountability, and technical capability
Deliver high-quality customer support, including system troubleshooting, field services, system start-ups, upgrades, and execution of smaller-scale projects
Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
Develop and implement training and development plans to prepare team members for evolving customer and technical needs
Collaborate with the local projects leadership to align staffing and support resources with project schedules
Support estimating efforts and resource planning for future customer support and business opportunities
Drive effective, innovative solutions to customer challenges, strengthening the company’s value in the water and wastewater industry
Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities
Who you are:
A relationship-focused leader who seeks to understand customer needs and responds with solutions that create lasting value
Clear and intentional in communication, ensuring information supports alignment and informed decision-making
Steady and adaptable in uncertainty, taking thoughtful action even when all details are not yet known
Able to navigate different perspectives with empathy and professionalism, creating positive interactions that support collaboration
Direct and respectful in addressing challenges, maintaining trust and reinforcing a culture of accountability
For this role, you will need:
Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
8+ years of experience in control systems, preferably in water and wastewater applications
Experience leading field services or project engineering teams on customer-facing projects
Willingness and ability to travel up to 20% domestically
Authorization to work in the United States without the need for current or future sponsorship (this role cannot provide visa sponsorship)
Preferred qualifications that set you apart:
Knowledge of distributed control systems (DCS); experience with Ovation is a plus
Background in systems integration
Professional certifications such as PE, PMP, or similar credentials
Additional information:
Based in the Detroit, MI area
Relocation assistance available to qualified candidates
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Worksite address
detroit, MI, 48228, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.