About this opportunity
Chick-fil-A lists this Operating Partner opportunity in novi, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.
WHO THIS IS FOR
An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.
WHAT YOU'LL OWN
Operational Excellence
Lead daily execution across BOH, FOH, and Drive Thru
Own food safety standards, temperature checks, and Icon compliance
Drive product quality, speed of service, and order accuracy
Uphold facility, equipment, and cleanliness standards
Team Leadership
Lead, coach, and develop a team of 100+ members and Directors
Build succession bench through role-based training and career pathing
Set the standard for hospitality-first culture and team member care
Own hiring, onboarding, and performance management systems
Business Results
Manage P&L, labor, food cost, and waste to Operator targets
Analyze CEM, guest feedback, and sales trends to drive action
Build weekly review rhythms tied to measurable outcomes
Execute marketing, promotions, and community initiatives
Owner/Operator Preparation
Sit in Operator-level planning, budgeting, and vendor conversations
Build the operating fluency required for the CFA selection process
Receive direct mentorship from an LDP-graduate Operator
Represent the restaurant in cluster, region, and Support Center visits
WHAT YOU BRING
Required
5+ years of restaurant leadership, with experience leading teams of 100 or more
Kitchen foundation with a proven track record in food safety and food quality
History of hitting operational KPIs — CEM, speed, accuracy, cost, retention
Comfort owning a P&L and coaching Directors to measurable results
Servant-leadership posture, high standards, and personal integrity
Ambition to become a Chick-fil-A Owner/Operator or entrepreneur
Preferred
Prior GM, Multi-Unit, or Operating Partner experience
ServSafe certification (or ability to obtain within 60 days)
Bilingual (English/Spanish) a plus
Bachelor's degree or equivalent leadership experience
WHY CHICK-FIL-A TWELVE OAKS
A Path, Not Just a Job
You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.
A Standard-Setting Restaurant
Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.
Compensation & Benefits
Starting pay: $29 / hour
Performance bonus tied to restaurant results
Paid time off and holiday closure (Sundays off)
Health, dental, and vision insurance
Scholarship opportunities through Remarkable Futures
Direct pathway toward CFA Owner/Operator selection
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Worksite address
novi, MI, 48377, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.