About this opportunity
Jay Group lists this Operational Coordinator - General opportunity in city of lancaster, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Operational Coordinator - General position is available for our Corporate Warehouse. The Operational Coordinator - General serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.
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Responsibilities:
Order & Workflow Administration
Print, collate, and distribute orders;
monitor completion through WMS checks.
Troubleshoot and resolve order issues;
escalate complex problems appropriately.
Maintain printer workflows and troubleshoot basic device issues.
Client Service Support
Upload and manually enter orders;
set up/edit item masters.
Generate and distribute status and performance reports.
Release special projects to Operations and ensure requirements are met.
Documentation & Billing
Manifest and invoice orders accurately and on time.
Prepare purchase orders for Operations supplies and services.
Operational Flex
Assist with picking, packing, kitting, and shipping during capacity gaps.
Identify process improvements and contribute to SOP updates.
Communication
Maintain clear communication with Operations, Client Services, and IT/WMS support.
Present options and data for decision-making when issues arise.
Qualifications:
Education & Experience
High School Diploma or GED required;
Associate degree preferred.
2–4 years in operations or client services administration (3PL or eCommerce preferred).
Experience with WMS and Microsoft Excel strongly preferred.
Skills
Critical thinking and problem-solving.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Technical
Proficiency in Microsoft 365 and WMS systems.
Familiarity with printing workflows and basic troubleshooting.
About Jay Group:
Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.
Benefits:
401K with company discretionary match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Long Term Disability insurance
Paid Holiday Hours
Paid Time-Off
Plum Benefits
Short Term Disability Insurance
Vision Insurance
Weekly Pay
What does it take to be a Jay Group Team Member?
Uphold Jay Group Core Values
Must be willing to submit a background check. xzgxqkn
Ability to work legally in the United States
Equal Employment Opportunity Employer
Join our team!
Worksite address
city of lancaster, PA, 17622, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.