About this opportunity
People Freight | Freight Forwarding & Logistics Recruitment Specialists lists this Operational Key Account Manager opportunity in wood dale, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Operational Key Account Manager | Wood Dale, IL | Salary up to $95,000 + Bonus
This is a hands-on operational role supporting and managing key customer accounts across Air and Ocean freight, ensuring shipments move efficiently while maintaining a high level of customer service.
You will act as a key point of contact for major accounts, coordinating closely with customers, overseas offices, carriers, customs brokers, warehouses and internal operations teams.
Compensation & Benefits
Salary up to $95,000, depending on experience
Bonus opportunity
Hybrid working arrangement
Comprehensive benefits package
Opportunity to join an established international freight forwarding organization
Career development and progression opportunities
Key Responsibilities
Manage the day-to-day operational requirements of key Air & Ocean freight accounts
Serve as the primary operational contact for assigned customers
Coordinate international shipments from booking through final delivery
Monitor shipment status, milestones, exceptions and delivery schedules
Work closely with overseas offices, carriers, truckers, warehouses and customs brokers
Resolve operational issues quickly and provide proactive updates to customers
Review shipping documentation and ensure accuracy and compliance
Coordinate import and export activities across Air and Ocean freight
Identify opportunities to improve processes, service levels and operational efficiency
Maintain strong relationships with key customers and understand their specific requirements
Track and report on account performance, service levels and operational KPIs
Work closely with internal sales and operations teams to ensure customer expectations are consistently met
Requirements
3+ years of experience within international freight forwarding
Strong hands-on experience across Air & Ocean freight
Previous experience managing key accounts or major customer relationships
Strong knowledge of international import/export procedures
Experience coordinating shipments with carriers, overseas agents, customs brokers and other service providers
Excellent customer service and communication skills
Strong problem-solving and organizational abilities
Ability to manage multiple shipments and priorities in a fast-paced environment
Experience with a freight forwarding operating system such as CargoWise is preferred
Worksite address
wood dale, IL, 60399, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.