About this opportunity
ICON Consultants, LP lists this Operations Analyst opportunity in westlake, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
NO THIRD-PARTY VENDORS Job Title: Operations Analyst I
Location: Westlake, OH 44145
End-Client: Large Oil & Gas Company
Pay: $25 - $30.41/hr.
Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available
Job Type: 6 – month contract role
Position Overview:
The team has an immediate need for contract support. While the role's current responsibilities are well-defined, the team is undergoing organizational changes that may shift certain duties in the coming weeks.
The core objective remains the same: providing end-to-end support throughout the customer sales lifecycle and serving as a key liaison between sales, customers, and internal business functions.
Key Requirements:
Experience
Targeting candidates with 5+ years of relevant experience
Ability to ramp up quickly with minimal training
Strong multitasking and organizational skills
Experience supporting multiple stakeholders simultaneously
Preferred Background
Sales support, customer support, account coordination, or sales operations experience
Experience working in cross-functional environments
Strong attention to detail with documentation review and process management
Comfortable managing customer onboarding and ongoing account support
Role Responsibilities:
Sales Team Support
Support approximately 3-5 Sales Representatives
Primarily support the Inside Sales Team based in Westlake, OH
May occasionally support field/outside sales representatives
Customer Onboarding
Assist with onboarding new fleet customers
Gather and validate required documentation, including:
Banking information
ACH forms
Discount and rebate documentation
Coordinate setup activities across multiple internal teams
Cross-Functional Coordination
Daily interaction with:
Credit Team
Accounting Team
Third-party card companies
Sales Representatives
Fleet customers
Contract & Documentation Management
Review agreements prepared by Sales Representatives
Validate accuracy of:
Dates
Pricing schedules
Contract details
Manage waiver letters and customer confirmation documents
Salesforce is used to store contract templates and attached documents
Ongoing Customer Support
Act as the primary point of contact after onboarding for:
Transaction issues
Pricing discrepancies
Missing discounts/rebates
General account support inquiries
Customer Environment:
The SSA supports two customer groups:
Primary Customers
Fleet companies and business accounts
Customers with whom sales agreements are negotiated
Secondary Customers
Individual drivers utilizing fleet accounts
May contact support for transactional or account-related issues
Technology & Systems
Salesforce
Stores customer information and agreements
Contract templates attached within Salesforce
Standard document templates used for agreements
No DocuSign integration currently in use
Business provides laptop to contingent worker
Work Environment
Team primarily located in Westlake, OH, onsite hybrid 60/40.
Support is generally not dependent on time-zone alignment
Will work closely with local sales staff and internal business partners
Contract Information
Current Need
Immediate contract opening to support workload created by recent departure
Future Opportunity
Team is actively growing
Additional SSA openings may arise as sales headcount expands
Position should be presented as a long-term contract with potential future opportunities , but no formal contract-to-hire commitment currently exists
Worksite address
westlake, OH, 44145, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.