About this opportunity
M&T Bank lists this Operations Associate (Document Custody Release Team) opportunity in buffalo, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Operations AssociateWe are seeking a detail-oriented, motivated Operations Associate to join our Document Custody team supporting institutional clients. In this role, you'll help manage, verify, and release mortgage and select non-mortgage documents that are stored in our secure facility and requested by clients or successor custodians. This is an entry-level, office-based operations role ideal for candidates who enjoy working with processes, documentation, and accuracy – and who are interested in growing their career within a structured financial services environment. The team provides hands-on training, clear expectations, and strong internal mobility for high performers.What You'll Do:Review and verify physical and electronic mortgage and non-mortgage documents received from institutional clientsConfirm that correct documentation and authorized signatures are present, following established custodial agreements and review guidelinesMatch document information to data housed in an internal document tracking system and update records as files move through the processProcess document release requests by: verifying the request details, coordinating with the internal vault team to retrieve files, confirming retrieved documents are accurate and complete, and routing approved documents to the mail team for secure shipmentDocument and update any exceptions or discrepancies identified during reviewWork from a daily queue, with an expected volume of approximately 5-10 requests per dayAdhere to company risk, regulatory, and internal control standards, escalating issues when appropriateSupport a collaborative team environment that reflects the company's values and commitment to belongingA Day in the Role:You'll start your day working from a queue of document requests submitted by institutional clients. Most of your time will be spent reviewing documentation, validating details in internal systems, and coordinating with internal partners such as the vault and mail teams. The work is steady, process-driven, and accuracy-focused. You'll receive structured training during your first six weeks, including support from designated trainers and teammates within a close-knit 12-person team.Education and Experience Required:Associate's degree, or two years of prior work experienceEducation and Experience Preferred :Comfort working in an office or operational environment (customer service, retail, administrative, or clerical experience is welcome)Basic computer proficiency, including daily use of email and internal systemsStrong attention to detail and ability to follow defined proceduresPrior customer service or office experience (e.g., retail cashiering, call centers, administrative support)Basic Excel skills and experience working with spreadsheetsClear written and verbal communication skillsStrong organizational and time-management abilitiesAbility to work under deadlines while maintaining accuracyMotivated, ambitious mindset with interest in career growth (team members often advance quickly)Physical Requirements:Ability to lift, push, or pull up to 30-50 poundsWork Model/Office Location:This is a 100% onsite position requiring five days in office per weekEligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210Required Availability:Monday-Friday, 8:30am-5:00pmWhy Join the Team:Structured training program with hands-on supportClear performance expectations and manageable daily volumeOpportunities for advancement within the team and broader organizationStable, process-driven role within a regulated and respected financial institutionM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.Buffalo, New York, United States of America
Worksite address
buffalo, NY, 14210, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.