About this opportunity
Robinhood lists this Operations Associate (Entry Level) opportunity in westlake, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers experience using our products as seamless as possible.
We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
After onboarding in-person attendance is expected at least 3 days a week.
Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools.
Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts.
Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
A Bachelor’s degree or prior experience in the financial services industry is a plus.
Experience working in a customer support environment is preferred.
Ability to work the required shift for a 24/7 model
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.