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Job description
Operations Clerk-ILocation: Austin, TXDuration: 4 MonthsPay Range: $36.25/hr. w2 (All inclusive)Role Overview: This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the "control tower" during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.Key ResponsibilitiesShift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps in real-time by reassigning or escalatingReal-Time Operations Oversight Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion) Escalate critical issues with clear context and proposed solutionsCommunication Hub Serve as the primary point of contact for all inbound/outbound OSS communication during shift Respond to OSS questions, issues, and updates quickly and clearly Coordinate with internal teams (Ops, Support, Launchers etc.) as neededWhat Good Looks LikeAll shifts are fully staffed with minimal last-minute scrambling OSS know exactly where to be and what to do Issues are resolved quickly without escalation, when possible, Communication is fast, clear, and proactive Participants have a seamless experience on-siteQualifications1–3 years in operations, logistics, hospitality, or similar fast-paced environmentsStrong real-time decision-making and problem-solving skills Excellent communication (written + verbal) Comfortable managing multiple workflows simultaneously Highly reliable and responsiveNice to HaveExperience in dispatch, shift scheduling, or gig workforce management Familiarity with last-mile logistics or on-demand operations
Worksite address
austin, TX, 78701, US
Who can apply
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