About this opportunity
Confidential lists this Operations Controller opportunity in north lauderdale, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT THE ROLE
Operations Controller, 24/7 Operations Center. A large auto manufacturer is hiring Operations Controllers for its 24/7 operations center. You help drivers and passengers when their vehicle is stuck or disabled, using live vehicle data, remote diagnostics and remote commands. You
speak with occupants in real time during stressful moments, including collisions, and work closely with the emergency response and customer support teams.
WHAT YOU WILL DO
Take escalated breakdown and incident cases and use remote diagnostics to resolve them
Speak with drivers and passengers live during breakdowns or collisions, giving clear instructions and reassurance
Triage incidents and vehicle emergencies, assess urgency and log incidents
Escalate collisions and safety events to the emergency response team and coordinate with customer support
Keep case records accurate and complete for every interaction
WHAT YOU BRING
Technical aptitude, attention to detail and decisiveness when information is incomplete
Composure during emotionally charged incidents, including collisions
Empathy and de-escalation with panicked or frustrated callers
Rapid interpretation of several information sources and immediate safety judgment
Clear communication with other operational teams
MINIMUM REQUIREMENTS
Live in commuting distance to our North Lauderdale, FL office.
1+ year in a live, high-pressure role combining technology and customer contact
Strong spoken communication and de-escalation skills
Fluent English
Comfortable with multi-screen tools and fast decisions on incomplete information
Able to work rotating 24/7 shifts and pass a background check
We are an equal opportunity employer.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.