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Job description
Operations CoordinatorThe Operations Coordinator supports the daily execution of brokerage freight, handling appointment scheduling, carrier and customer communication, shipment tracking, and exception resolution. This role is both carrier-facing and customer-facing, keeping loads moving on schedule and flagging problems before they become service failures. It works closely with Carrier Sales, the Director of Carrier Operations, and the customer service team to keep freight visible and on track from pickup to delivery.Key Duties and Responsibilities:Schedule and confirm pickup and delivery appointments with vendors, DCs, and receiving locationsServe as a point of contact for carriers and customers on load status, appointment changes, and delaysTrack shipments in transit and proactively update status in Revenova and to relevant partiesManage exceptions, missed appointments, delays, detention, rejected loads, and escalate issues that need broker or ops leadership involvementCommunicate with vendors and DCs to confirm appointment windows and resolve scheduling conflictsSupport carrier sales reps with load coverage follow-up and carrier communication as neededAssist the customer service team with status updates, documentation requests, and issue resolutionCollect and file proof of delivery, rate confirmations, and related shipment documentationMaintain accurate load and appointment records within Revenova and related systemsFlag recurring service issues or problem lanes to the Director of Carrier OperationsSupport carrier compliance checks (insurance, authority, Highway status) prior to load assignmentCoordinate with carriers on appointment windows, detention, and check calls throughout the daySupport onboarding of new carriers into tracking and communication workflows as neededAssist with special projects as assignedRequired Qualifications:High school diploma or equivalent requiredAt least one year of experience in logistics, dispatch, customer service, or transportation support preferredStrong proficiency with Microsoft Office Suite (Word, Excel, Outlook); ability to learn Revenova and related TMS toolsPrior experience with multi-line phone systems (RingCentral) and high call volumeStrong written and verbal communication skillsExcellent organizational skills and attention to detail; ability to multi-task and prioritize in a fast-paced environmentStrong problem-solving skills and comfort managing time-sensitive issues under pressurePreferred Skills and Experience:Associate's degree in business, logistics, or supply chain preferred; equivalent experience acceptedExperience with appointment scheduling or dock scheduling systems
Worksite address
fontana, CA, 92337, US
Who can apply
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