About this opportunity
Chick-fil-A lists this Operations Director opportunity in columbia, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Operations Director will passionately lead our organization's Operations department. They will ensure all members of the operational leadership team are
meeting their goals each month and will manage the communication process ensuring that all leaders and team members are communicating in a thorough and
effective manner.
Key Responsibilities
Innovation & Strategy
Create a long-term and innovative strategy around the Operations department, its systems, procedures, equipment, and leaders. Research and stay current with the resources offered by Chick-fil-A or used at other stores. Work with store supervisors to determine what should be implemented and purchased.
Vision
Ensure the store is always moving forward and working towards the store vision; actively plan and prepare for the store’s future in monthly, quarterly, and annual increments
Accountability
Ensure all Supervisors are completing all tasks in the appropriate time and that their "out of operations time" is monitored
Goals
Ensure all of the store's goals are being met and problem solve to create solutions if they are not
Development
Meet weekly with all supervisors to problem solve and strategize to meet store goals; meet monthly one-on-one with supervisors to coach, teach, and develop their skills
Reviews
Perform quarterly reviews with your Supervisors accompanied by the Operating Partner; annual performance review to discuss eligibility for a pay increase;work with the Operating Partner to manage the pay raises and promotions of operational leaders
Maintenance
Ensure broken equipment is repaired, facilities are damage free and fixed in a timely manner, order necessary parts for the store, and maintain the equipment and repair budget
Vendors
Keep track of vendors, pricing, and ensure that they are performing all duties up to standard and in the appropriate time frame
Documentation
Handle any store conflict or discipline issues in regard to operational leaders with HR Director or another 3rd party; document and report properly
Payroll
Ensure time punches are accurate and ready for the Operating Partner to submit each pay period
Operational Time
Assist in the store operations minimum 30 hours/week (scheduled time) may vary spending on needs of the business
Success Factors & Matching Measurements
We will know the Operations Director is successful when we see:
The above responsibilities completed correctly, consistently and in a timely manner
An ambassador who shows a high level of engagement with their contribution to the organization's vision and results
Behavior that embodies the Chick-fil-A culture and treats everyone with honor, dignity, and respect
The Operations department continuing to develop its leaders, maintain a positive culture, and consistently reach the store's goals
The Store Directors and Managers flourishing in their roles and demonstrating a high level of engagement
The Operations Director should
Focus on systematically and effectively communicating all management related goals and CEM success factors
Combine critical thinking and practical leadership to create a culture of innovation and lead the Operations department to new heights of achievement
Enthusiastically and passionately lead the Operations team and support fellow Officers
Professionally represent our business in a remarkable manner out in the field, on the phone, and through all correspondence
Intentionally build relationships and create enthusiasm with our guests and team through positive interactions
Be able to listen to employee and customer comments and solve any issues with a genuine and gracious manner and work to recover all guests and employees
Work a minimum of thirty hours per week in the restaurant on shift, allocate ten hours per week to planning and meeting times
Benefits
Competitive Pay (40 hours per week)
Access to Health Insurance
Paid Vacation
401k Contributions (after 1 year)
Access to Scholarships at $2,500 per year
Sundays Off
Free Meals
Positive Work Environment
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
#J-18808-Ljbffr
Worksite address
columbia, SC, 29228, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.