About this opportunity
Chick-fil-A lists this Operations Director opportunity in eatontown, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director
Brand Summary
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Description
A Director is a senior leader who consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant’s heart. Directors demonstrate strong character, sound judgment, initiative, accountability, and a passion for developing others.
Directors are responsible for owning a key area of the business and producing measurable results through the leaders and Team Members they develop. While Directors maintain a strong understanding of restaurant operations and may participate operationally when necessary, their primary responsibility extends beyond running successful shifts. Directors identify opportunities, establish priorities, develop solutions, execute plans, measure results, and build leadership capacity within their area of ownership.
Directors work closely with the Operator and Director team to pursue Operational Excellence, strengthen the organization, and ensure Chick-fil-A Eatontown consistently delivers an exceptional experience for both Guests and Team Members.
A Director’s primary areas of focus are business ownership, leadership development, operational excellence, and measurable improvement.
Directors lead by example while developing other leaders who can consistently execute the standard without depending on the Director’s constant presence.
Position Type
Full-time
Leadership availability based on the needs of the business
Our Benefits Include
A fun work environment where you can positively influence others
Closed on Sundays
Learning first‑hand from an experienced Operator and senior Restaurant Leaders
Intentional leadership and professional development
Opportunities to own meaningful areas of the business
Scholarship opportunities
Competitive pay
Opportunities for continued growth and expanded leadership responsibility
Director Responsibilities
Own a designated Critical Success Factor, business function, or major area of restaurant performance
Establish clear goals, priorities, strategies, and action plans for their area of ownership
Produce measurable improvement in assigned business results
Regularly analyze performance, identify gaps, determine root causes, and implement solutions
Develop and execute plans rather than waiting for the Operator or other Directors to identify problems or determine next steps
Develop mid‑level leaders who can independently lead successful shifts, coach Team Members, solve problems, and uphold restaurant standards
Coach leaders and Team Members through clear expectations, timely feedback, recognition, and accountability
Hold leaders accountable for both their behaviors and their results
Build leadership capacity and succession within their area of the business
Delegate effectively while maintaining ownership of the final outcome
Partner collaboratively with other Directors to improve the health and performance of the entire restaurant
Maintain a strong understanding of restaurant operations and remain capable of leading the restaurant when needed
Protect Operational Excellence, including Guest Experience, Quality, Food Safety, Cleanliness, Speed, and Order Accuracy
Identify trends and opportunities using restaurant performance data and operational observations
Communicate progress, obstacles, priorities, and results clearly to the Operator and Director team
Lead change effectively by communicating the "why," creating buy‑in, following through, and measuring adoption
Demonstrate excellent written and verbal communication
Model Chick-fil-A Eatontown's leadership expectations and culture at all times
Qualifications and Requirements
Demonstrates strong character, integrity, humility, and sound judgment
Consistently models Chick-fil-A Eatontown's values and leadership expectations
Demonstrated ability to take ownership and improve results
Demonstrated ability to develop and influence others
Ability to lead through other leaders rather than relying solely on personal execution
Strong problem‑solving and critical‑thinking skills
Ability to identify a problem, determine root causes, develop a solution, execute a plan, and evaluate its effectiveness
Ability to give and receive direct, respectful feedback
Willingness and ability to hold others accountable to clearly communicated expectations
Strong communication skills, both written and verbal
Ability to prioritize competing needs and maintain focus on the highest‑impact work
Ability to remain composed and make sound decisions in a high‑volume, fast‑paced environment
Ability to use restaurant data and performance metrics to make informed decisions
Strong commitment to superior Guest Experience and Operational Excellence
Ability to collaborate with other Directors with shared ownership for overall restaurant performance
Demonstrates initiative and does not require constant direction from senior leadership
Demonstrates consistent follow‑through on commitments
Ability to adapt leadership style to different people and situations
Desire to continuously learn, receive coaching, and grow as a leader
Prior restaurant leadership experience is strongly preferred
Previous Chick-fil-A leadership experience is preferred but not required
What Success Looks Like
A successful Director does not simply keep their area functioning. They make it better.
Success in this role means:
Business results within the Director's ownership demonstrate measurable improvement.
Problems are identified and addressed proactively rather than repeatedly escalated.
Mid‑level leaders become increasingly capable and independent.
Team Members receive consistent coaching, recognition, development, and accountability.
Standards remain strong even when the Director is not physically present.
The Director develops potential successors and strengthens the restaurant's leadership bench.
Commitments are completed consistently and communicated clearly.
The Director can explain what is happening in their area, why it is happening, what they are doing about it, and whether the plan is working.
The restaurant is stronger because of the systems, leaders, and results the Director has built—not simply because of the hours the Director personally works.
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
eatontown, NJ, 07724, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.