Operations Director

Job description

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Operations Director

Full-Time Management Omaha, NE, US

2 days ago Requisition ID: 1077

About the Job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

Summary

The Operations Director is a high-impact leader responsible for driving operational excellence, strengthening cross-functional alignment, and supporting radiologists, physicians, technologists, customers, and internal teams in the delivery of exceptional patient care.

This role provides direct oversight to the Operations teams while serving as a key support to the Operations Vice President across end-to-end operational services, including physician training, peer review, quality assurance, and scheduling. In close partnership with Operations leadership, the Operations Director helps shape strategic priorities while remaining deeply connected to the day-to-day realities of the operation.

Equal parts strategic thinker and hands-on problem-solver, this leader is expected to dig into the details, identify meaningful workflow improvements, remove barriers, and translate operational insight into practical solutions that improve efficiency, effectiveness, and experience. This role also requires strong cross-functional collaboration to support informed decision-making, strengthen execution, and ensure operational priorities remain aligned with the organization’s core values.

Job Functions

Lead and support end-to-end operational functions with a focus on consistency, accountability, and service excellence

Monitor, evaluate, and strengthen operational processes to support regulatory compliance, quality standards, and reliable execution

Maintain a strong working knowledge of Radiology operations, including radiologist, technologist, and modality-specific workflows

Protect application security, patient information, and operational confidentiality in alignment with HIPAA requirements

Analyze KPI reporting, identify performance trends, and translate insights into actionable operational improvements

Resolve customer issues through thoughtful collaboration, obstacle removal, and a consistent focus on elevating the customer experience

Partner with the Operations Vice President on long-term strategic planning, aligning priorities with company goals, emerging trends, and forward-looking process improvement

Build trusted, professional relationships with clients through credibility, responsiveness, and operational follow-through

Work alongside the team to uncover workflow improvements, remove barriers, and optimize operations in support of radiologists, customers, and patient care

Identify opportunities to enhance operational performance and adapt strategies to meet changing industry demands and business needs

Lead through time-sensitive issues with sound judgment, composure, and effective decision-making in high-pressure situations

Develop employee action plans, monitor performance trends, and cultivate a positive, high-accountability work environment

Provide leadership and oversight to Operations Manager(s) and their teams to ensure quality, productivity, and alignment with departmental goals

Strengthen employee engagement and performance through positive reinforcement, clear expectations, and meaningful leadership support

Partner with onboarding and leadership teams to review resumes, participate in interviews, and support high standards for team selection

Oversee staff management activities, including professional development, engagement, advancement opportunities, and employment transitions

Collaborate with leadership to design, implement, and refine processes, procedures, and systems that support scalable operations

Communicate process updates, procedural changes, and operational issues to the Operations department with clarity and timeliness

Engage in weekly, monthly, and ad-hoc senior management meetings to align priorities, initiatives, and key operational objectives

Apply strong time management and organizational discipline to effectively lead multiple priorities, projects, and operational demands

Preferred Talents

Brings critical thinking, creativity, and a big-picture mindset to support a rapidly growing, evolving organization

Navigates change with agility, professionalism, and confidence in a fast-paced operational environment

Demonstrates strong analytical skills with the ability to interpret data, recognize patterns, and support informed decisions

Communicates with clarity, confidence, and professionalism across verbal and written channels

Builds strong working relationships through active listening, emotional intelligence, and effective interpersonal communication

Balances competing priorities with excellent time management, organization, and follow-through

Applies a strong understanding of medical terminology, clinical concepts, procedures, and radiologic modalities to operational decision-making

Qualifications Preferred

Bachelor’s degree in a related healthcare discipline preferred; equivalent professional experience may be considered in lieu of formal education

5 years of leadership experience, preferably within healthcare operations or a related service-focused environment

Radiology field experience preferred, with prior experience as a radiologic technologist strongly valued

Comprehensive benefits package, including retirement and profit sharing

Paid time off and flexibility to support your personal life

Fuel for your day with company sponsored lunches & snacks

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Worksite address

omaha, NE, 68197, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.