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Job description
Operations Manager - Airport Ground Handling Services
Job Category: Airport Operations
Requisition Number: OPERA
Full-Time
On-site
Locations
Showing 1 location
38-24 Northern Dr
Fair Lawn, NJ 07410, USA
Role Purpose
The Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.
What you will be doing
Manage daily airport operations, ensuring efficient execution of all operational activities.
Oversee staffing, scheduling, and workforce allocation to meet operational demands.
Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
Monitor operational performance metrics and implement corrective actions to improve service delivery.
Lead and develop supervisors and frontline employees through coaching, training, and performance management.
Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
Conduct regular audits and inspections to ensure compliance with safety and operational standards.
Manage operational budgets, labor costs, and resource utilization.
Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
Ensure proper communication of operational updates, policies, and procedures across all teams.
Support customer service initiatives and resolve escalated customer concerns when necessary.
Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Other duties as assigned
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
High School Diploma or equivalent.
Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.
Minimum of 2 years of supervisory or management experience.
Strong knowledge of airport operations, safety regulations, and compliance requirements.
Experience managing large teams in a fast-paced operational environment.
Proficiency with Microsoft Office Suite and operational reporting systems.
Ability to analyze data, identify trends, and implement process improvements.
Excellent leadership, communication, and problem‑solving skills.
Experience managing schedules and budgets and tracking performance metrics.
Excellent verbal and written communication skills.
Adaptable and flexible to an ever-changing work environment.
Ability to manage multiple priorities in a dynamic environment.
Strong decision-making and crisis management skills.
Excellent organizational and time‑management skills.
Ability to work collaboratively with diverse stakeholders.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Education
High School or better.
Experience
2 years of supervisory or management experience.
3 years of airport, airline, aviation services, or transportation operations experience.
Licenses & Certifications
Driver's License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
fair lawn, NJ, 07410, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.