About this opportunity
MAG-TECH INC lists this Operations Manager opportunity in darien center, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
MagTech is currently hiring an Operations Manager near Buffalo, NY. Please apply below if you are interested and meet the qualifications below!
Position Summary:
Responsible for guiding and directing the activities of service and repair operations to meet customer goals and objectives - Working directly with Shop foreman, District Managers and Inside sales to assure the company is providing established service levels.
Objectives:
• Maximize customer satisfaction.
• Manages team to meet P&L expectations.
• Drive Lead measure KPI's on continuous improvement.
• Align with District Managers on sales opportunities.
Responsibilities:
Act as a working team leader for operations team at the assigned location.
Attract and retain talent which is key to the fluid power market place.
Create training and development plans to help assimilate associates into organization.
Provide ongoing supervision, training, coaching and overall direction to ensure work is completed accurately and timely.
Conduct periodic performance reviews with operations representatives.
Knowledge of the Customer--develop knowledge of the customer accounts serviced, specifically:
Overall understanding of the buying process and business process for major customers
Identification of critical issues at major customers and knowledge/support of plans to ensure customer satisfaction.
Be able to support service technicians on the floor with hands-on assistance when needed for weekly expectations.
Hours: 40-45 hours, minimal OT. Standard day-shift operations.
Benefits: DOE, Health, Dental, Vision, Company Perks, Vacation, Retirement Contribution
Requirements: At least 3-5 years in prior operations management in a service, mechanical or related field.
2 or more years managing as a supervisor or working in a lead position is desirable.
Background: Must have hands on: Hydraulic repair shop experience, Leadership role as shop lead or foreman and ability to grow and expand the role and responsibilities overtime. Mechanical background in heavy equipment servicing will also be considered.
Worksite address
darien center, NY, 14040, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.