About this opportunity
Cricket Wireless LLC. lists this Operations Manager (Government) opportunity in chantilly, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Job Duties/Responsibilities
Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions
Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes
Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices
Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders
Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs
Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution
Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership
Required Qualifications
Minimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA Demonstrated leadership of complex telecommunications, managed network, enterprise IT or mission critical operations
Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration and operational performance
Ability to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors and technical organizations
Strong executive communication, customer engagement and analytical, organizational, decision making skills.
Desired Qualifications
Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.
Experience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness and performance-management environments.
Knowledge of IT service-management practices; ITIL or comparable certification preferred.
Bachelor’s degree in engineering, Information Technology, Telecommunications, Computer Science, or a related field.
Our Operations Manager's earn between $125,000 -$275,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours: 40
Time Type: Regular
Location: Chantilly, Virginia
AT&T and its subsidiaries are committed to equal employment opportunity.
All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.
In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.
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Worksite address
chantilly, VA, 22021, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.