About this opportunity
R&D Transportation Services, Inc. lists this Operations Manager – On Site | Management/Consulting Firm opportunity in camarillo, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Operations Manager – On Site | Management/Consulting Firm
Department: Operations
Office Location: Camarillo, Ventura County, CA
Reports to: Director of Operations
FLSA Status: Salary, Exempt
Wage Scale: $85,000.00 - $90,000.00/year
Company
Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that encompasses Scheduling Services, Billing and Contract Administration, Customer Service, and Quality Assurance for Field Operations. Though not the direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.
Summary
R&D’s Transportation Planning Department is the gateway to how we accomplish our organizational mission to promote safe, efficient, reliable, and cost-effective transportation solutions for our customers. This begins with important work that takes place in the area of vendor contract administration, computerized routing and scheduling that works hand-in-hand with vendor billing administration and is ultimately reflected in the quality of vendor compliance unit that is inclusive of vendor contracts and QA activities for field operations. For this reason, the quality of the work produced by the company is held to a high standard of service delivery. Ultimately, the results-driven outcomes are manifested in the strong partnerships that R&D has built with customers over the past 30 years. The Operations Manager is responsible for the leadership and administration, technical support/expertise, and on-going training and development of personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:
Leadership / Management Responsibilities
Manage staff training/development, monitor and adherence to R&D policies/procedures that align with organizational goals and objectives
Communicate and implement safety rules, organizational policies, and procedures and maintain accountability for the performance of all subordinate employees
Develop, recommend, and implement operations guidelines, strategies, and policies
Assign functions/projects to department staff and continuously evaluate the productivity, efficiency, and effectiveness of all units
Provide technical support and policy guidance to interface transportation vendor contracts, with R&D’s computerized routing and planning systems, to produce accurate billing reports
Nurture and maintain open communication between Scheduling and Billing/Contracts staff for the purpose of fostering effective communication of all pertinent items
Seek opportunities to expand Information Systems to build capacity and improve service capabilities
Build and Nurture Partnerships with Customers in order to: o Resolve and respond to escalated customer inquiries and complaints
Generate and implement standard operating procedures to prevent and escalated service issues oPrepare comprehensive reports, correspondence, and presentations
Maintain tact, poise, and professional demeanor in the workplace and with the public
Communicate and implement safety rules, organizational policies, and procedures while maintaining performance accountability for the unit
Provide technical support and policy guidance to interface vendor contracts, with R&D’s computerized routing and planning systems, in order to produce accurate billing reports
Monitor and address quality compliance and organize work to reflect performance standards
Set performance goals and project deadlines that align with company’s goals and objectives
Ensure that team members perform all essential duties consistent with the job description
Ensure employees adhere to legal regulations, company policies, and customer service requirements
Conduct performance reviews, motivate team members and create strategies to boost productivity
Audit process for customer billing submissions to ensure accuracy, accountability and adherence with timelines
Produce quarterly dashboard reporting by region for respective customers
Audit electronic attendance with corresponding vendor billing submissions in adherence with DDS regulations and State Ebilling requirements
Monitor compliance with vendor contract not to exceed fiscal amounts; Coordinate with Contracts Analyst for amendments as revisions are needed
Evaluate billing reports produced by R&D billing module (INSCRIBE) to ensure alignment between vendor billing submissions with scheduled service
Integration of INSCRIBE reports to vendor billing reconciliation process
Ensure that all vendor billing invoices are processed within established timelines, to verify that electronic fund transfers satisfy contractual service expectations
Reporting/Service Impact Analyses/Special Projects
Analyze cost of proposed additions/changes to existing transportation systems
Review accuracy of billing reports (include routing and ridership figures) that are the product of the work generated by the Schedulers
Analyze statistical information for accuracy and compliance to numerous vendor contracts and distinct project budgets
Conduct complex planning, implementation, funding, and analytical projects
Apply, develop, and evaluate analytical, quantitative, and statistical tools and their resultsDevelop and monitor projections, impacts and budgets for regional center and school district transportation systems
Evaluate costs, benefits, and risks of alternate vendor selections
Complex optimization planning, implementation, funding, and analytical projects
Develop and monitor projections, impacts and budgets for regional center and school district transportation systems
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Bachelor's degree (B.A.) from an accredited four-year college or university with emphasis is business management, accounting, Geographic Information Systems (GIS) technology; or minimum ten years’ progressively responsible experience in passenger operations, transportation planning, or related field; or equivalent combination of education and experience.
KNOWLEDGE
Theories, principles, practices of passenger transportation planning in the area of ADA
Applicable local, state, and federal laws, rules, and regulations; governing transportation policy
Passenger transit system safety culture, operations, and scheduling
Organization and processes of local, regional, and state government, including legislative regulations
Financial, analytical, statistical, and mathematical methods and procedures
ABILITIES
Problem solving ability and critical thinking skills
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to respond effectively to the most sensitive inquiries or complaints
Excellent numeracy skills that include advanced mathematics, algebra, geometry, statistics, an ability to interpret bar graphs
Ability to communicate effectively orally and in writing
Think and act independently
Conduct comprehensive studies and analyses
Experience with Versatrans routing and planning system preferable. However, experience with other computerized routing and planning programs will be considered
Computer proficiency in Windows 7 and Microsoft Office
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel mostly in the use of a computer keyboard and mouse; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision for use of the computer and the color differentiations in the computer routing programs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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Worksite address
camarillo, CA, 93012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.