Job description
Summary:
We're hiring an experienced and data driven Operations Manager to lead strategic process improvements, optimize workflows, and align cross-functional teams with business objectives in a fast-growing remote environment.
This is a high-impact leadership role for someone who thrives in operational problem-solving, enjoys building scalable systems, and can drive accountability, efficiency, and execution across multiple departments.
The ideal candidate is analytical, organized, proactive, and capable of balancing strategic thinking with hands-on operational leadership.
Why This Role is Unique:
High impact leadership role with direct visibility into company operations and growth.
Opportunity to optimize and scale systems across multiple departments.
Blend of strategy, execution, analytics, team leadership, and operational improvement.
Fast paced environment with opportunities to build structure and create measurable impact.
Ideal for someone who enjoys solving operational challenges and improving efficiency.
What You'll Own:
Operational workflows become more scalable, efficient, and measurable.
Cross-functional teams remain aligned with company priorities and execution goals.
SOPs, systems, and reporting structures stay organized and actionable.
KPIs and operational metrics provide visibility and support strategic decision-making.
Process improvement initiatives drive measurable business impact.
Core Responsibilities:
Operations & Process Optimization
Oversee day to day operations to ensure consistency, efficiency, and alignment with company standards.
Identify operational bottlenecks and implement scalable solutions.
Lead process improvement initiatives using Lean, Six Sigma, or similar operational methodologies.
Analyze workflows to improve productivity, reduce inefficiencies, and optimize performance.
Support implementation of operational best practices across departments.
KPI Tracking & Performance Management
Develop and monitor operational KPIs and reporting dashboards.
Create reports and insights for leadership visibility and strategic planning.
Track operational performance trends and recommend improvements.
Ensure reporting accuracy and consistency across systems and departments.
Cross-Functional Leadership
Partner with leadership teams to align operations with business growth goals.
Collaborate across departments to improve communication, accountability, and execution.
Support change management initiatives and operational rollouts.
Facilitate operational meetings, follow-ups, and workflow alignment.
Documentation & Systems
Build, update, and maintain SOPs, workflows, and operational playbooks.
Standardize processes and operational procedures across teams.
Maintain organized documentation repositories and internal systems.
Ensure operational consistency and process adherence across departments.
Team Leadership & Coaching
Manage and mentor operations team members.
Promote a culture of accountability, ownership, and continuous improvement.
Support onboarding, workflow training, and operational guidance.
Help teams prioritize effectively and improve execution quality.
Qualifications & Skills:
Required
Bachelor's degree in Business, Operations Management, Engineering, or related field.
Minimum 5 years of experience in operations management, project management, or process optimization.
Proven experience leading operational improvement initiatives with measurable results.
Strong analytical, organizational, and problem-solving skills.
Excellent leadership and communication abilities.
Experience building SOPs, workflows, and operational systems.
Ability to manage multiple priorities in a fast-paced remote environment.
High level of ownership, accountability, and execution.
Strong decision-making and operational thinking skills.
Nice to Have
Lean, Six Sigma, PMP, or similar certifications.
Experience in startups, outsourcing, or high-growth environments.
Familiarity with KPI dashboards and operational analytics tools.
Experience managing distributed or remote teams.
Tools & Platforms
Google Workspace
Asana / Trello / ClickUp
Notion
KPI Dashboards / BI Tools
Slack
Zoom
Work Setup:
Full-Time
Remote (LATAM only)
Monday to Friday
Hours aligned with U.S. time zones (overlap required)
Required Remote Setup
Reliable high-speed internet connection.
Personal work laptop or desktop computer.
Quality headset for calls and communication.
Dedicated workspace free from distractions and background noise.
Compensation & Benefits
Competitive compensation based on experience (paid in USD).
Long-term remote opportunity.
Growth opportunity within the luxury STR industry.
About Purple:
At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.
Explore our culture and team:
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.