About this opportunity
Alliance Industries, Inc. lists this Operations Manager - Service & Support opportunity in marietta, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join Our Team at Hi-Vac!Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.What You'll Do:Lead and manage the daily operations of the service departmentHire, train, schedule, and develop service technicians and support staffImplement and refine service procedures, policies, and quality standardsResolve customer issues and ensure top-tier service responsivenessTrack key service performance indicators and generate actionable reportsCollaborate with sales, engineering, and logistics teams to ensure seamless service deliveryMaintain service records, work orders, and customer communication logsEnsure compliance with safety regulations and internal standardsManage service budgets, resource allocation, and cost controlFoster a culture of teamwork, accountability, and continuous improvementWhat We're Looking For:Bachelor's degree in Business Administration, Engineering, or equivalent experience5+ years in a service management or supervisory roleProven leadership, coaching, and team-building skillsStrong problem-solving and decision-making abilitiesProficiency in service management systems, CRM tools, and Microsoft OfficeAbility to analyze performance data and drive improvementsPreferred Qualifications:Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)Experience with field service operations or customer-facing technical supportBackground in managing distributed or remote service teamsApply Today If you're ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.
Worksite address
marietta, OH, 45750, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.