Job description
Join Ecolab’s sales and service team as an Operations Planning Specialist (OPS) to cover our Night and Weekend team as a remote worker working 4 10 hour shifts (Wed-Sat). The Operations Planning Team (OPT) plays a key role in supporting our sales and service team that provides comprehensive chemical products and solutions to meet the needs of customers across the food service and hospitality industries. It reports to the Service Operations group and serves as a coordinator for 300+ field associates by organizing service assignments and delegating work via a dispatch queue. This role is an expert in driving operational excellence and optimization of our field team’s ability to deliver best-in-class solutions for our customers.
What’s in it For You
Access to innovative resources, tools, and technology to assist in supporting a world-class sales and service organization.
Opportunity for a long-term advancing career path in service, sales, or management
Plan and manage your schedule in a flexible, independent work environment.
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
What You Will DoNote: The OPS schedules WO for all field associates.
Responsible for processing and assigning high-volume service requests and corporate account rollout requests.Edit all incoming service requests to ensure we are allotting the proper time for each job.
Schedule events for the SR team first, and if they are unavailable, arrange them for the Territory rep.Follow up with SR to Open and Close WOs while on-site.
Efficiently dispatch service technicians to customer locations, ensuring prioritization of service requests.Corporate accounts and VAST requests.
Develop and maintain schedules to ensure proper utilization of the SR / TR team, adjusting as needed depending on customer needs.Work with SR / TR team to reschedule jobs that could not be completed due to equipment or customer delays
Optimize service technician hours, availability, and accountability.Follow up with SR/TR requests that are past due and ensure that they are closed on time.
Collaborate with the Service Operations Manager to plan schedules and execute large-scale rollouts for Corporate Accounts.
Work with Area Leadership to ensure Grow, and Gain initiatives are met.
Continually partner with the field to solve problems and influence operations to drive field effectiveness.
Prioritizing Service Requests
Rescheduling service requests based on customer and Field level requests
Optimize schedule to ensure that equipment and EDP assets arrive before the requested date of the service appointment.
Position Details
This position has the option to be located:
The following time Zones are an option. Pacific, Rocky Mtn and Central time zones are needed.
Must have the ability to work a rotating weekend coverage schedule.
Minimum Qualifications
High School diploma or equivalent
3-5 years of work experience in sales, customer service, or related fields, including relevant military experience
Immigration sponsorship is not available for this role
Role is open to US-Based employees only
Preferred Qualifications
Associate’s degree or trade school certification
Experience using Microsoft Office Suite with demonstrated proficiency in Microsoft Excel
Excellent organization, leadership, communication, problem-solving, and critical-thinking skills
Experience with Salesforce
Experience in SAP preferred
Ability to work independently in a fast-paced environment
Dispatch or route service experience
Industry-related experience in food service, laundry, housekeeping, hospitality, and/or pool and spa
About Ecolab Institutional
Discover how our partnership with customers helps serve 45 billion restaurant meals and clean more than one billion hotel rooms. From restaurants, hotels, and long-term care facilities, to schools, commercial buildings, and military facilities, Ecolab’s Institutional division provides a comprehensive program of customized cleaning and sanitizing solutions to help meet the specific needs of our customers. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation.
Annual or Hourly Compensation Range
The pay range for this position is $41,500.00 - $62,300.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.