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Job description
Operations SpecialistThe Operations Specialist reports to the Operations Manager. The ideal candidate is:ProfessionalAn excellent verbal and written communicatorPositiveFlexibleTeam-orientedReliableServe as the frontline liaison and customer support. Ensure positive experiences that reflect the organization's values. Solve problems, answer questions, and be a company advocate.Respond promptly to inquiries via phone and emailHandle complaints with empathy and escalate when appropriateMaintain accurate records of interactionsDeliver accurate, clear, and respectful communicationTake ownership of issues until resolved or properly escalatedFollow established protocols and compliance guidelinesTreat everyone with respect and courtesyMaintain a calm, professional tone—even in challenging situationsTake accountability for mistakes and focus on solutionsShare knowledge and support team membersParticipate in training, meetings, and feedback sessionsCommunicate effectively across departments to resolve cross-functional issuesIdentify recurring issues and suggest improvementsView feedback as an opportunity for growthBe punctual and adhere to scheduled work hoursBe flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changesApproach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindsetTreat teammates with care and work collaborativelyBe solutions-orientedEmbrace challenges as opportunities to learn and improveAt least two years of experience performing similar or related workExperience responding to inquiries via phone and email is preferred but not requiredStrong confidentiality practices, organizational skills, and attention to detailExcellent verbal and written communication skills
Worksite address
littleton, CO, 80125, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.