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Job description
Job Title: Operations Supervisor - Transportation
Job Location: Pittsburgh-USA-15231
Work Location Type: On-Site
Salary Range: $57,000.00 - 71,000.00
About us
Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.
Position Overview
The Operations Supervisor-Transportation is responsible for overseeing the PM/evening shift of airline catering drivers and dispatch operations to ensure safe, efficient, and on-time service delivery. This role leads to day-to-day operational activities, ensures compliance with all safety and security standards, supports customer service excellence, and drives continuous improvement initiatives within a fast-paced airline catering environment.
Work location : SkyChefs near Pittsburgh International Airport
Work type : Onsite
Shift : 3:30pm-12am Wednesday-Sunday with Monday and Tuesday off
What You'll Do
Operations & Supervision
Oversee PM airline catering drivers, including dispatch operations and daily route coordination
Verify drivers follow all SOPs, safety standards, and operational procedures
Monitor and drive on-time performance to ensure service level expectations are consistently achieved
Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems
Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution
Compliance, Safety & Security
Maintain knowledge of airline, ramp, and transportation safety and security procedures
Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations
Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures
Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability
Conduct regular compliance and safety audits and follow up on corrective actions as needed
Ability to obtain and maintain a SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements
Leadership & Team Development
Lead, coach, and develop employees in alignment with company values, policies, and performance expectations
Foster a positive, inclusive, and high-performing work environment focused on accountability and continuous improvement
Provide ongoing performance feedback, guidance, and support for employee development and engagement
Model strong leadership behaviors and reinforce operational excellence within the team
Customer Service & Performance Management
Deliver a customer service-focused experience by responding effectively to operational challenges and client needs
Build strong internal and external relationships to support service excellence
Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency
Identify performance gaps and implement solutions to improve operational results
Support company initiatives including Quality Programs, HACCP, Lean Manufacturing, and Safety Programs
Drive continuous improvement efforts to enhance productivity, reduce waste, and improve overall operational performance
Knowledge, Skills and Experience
Bachelor’s degree or equivalent experience preferred.
1+ years of supervisory or leadership experience in a production, manufacturing, or operations environment.
Strong operational leadership and supervisory experience in a fast-paced environment
Knowledge of airline catering, transportation, dispatch, or logistics operations preferred
Excellent communication, problem-solving, and organizational skills
Strong attention to detail with the ability to multitask and prioritize effectively
Customer service oriented with a proactive approach to issue resolution
Experience utilizing operational technology systems and reporting tools
Ability to work flexible schedules, including evenings, weekends, and holidays as needed
Ability to obtain and maintain airport security clearance/SIDA badge
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Worksite address
pgh int arprt, PA, 15108, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.