Summary
The Operations Support Specialist provides direct support to United States Probation Officers and is accompanied with a complete benefits package.
Responsibilities
REPRESENTATIVE DUTIES: Assist and directly support investigation and supervision officers. Answer telephones, perform reception duties and provide other clerical support. Assist in performing investigations of all types for the office and other districts. Research, retrieve and verify addresses and criminal history; obtain collateral requests,education, and employment history; collect credit reports, treatment, and social history information. Receive and transfer files with other districts. Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS). Research information from case records and enter in the system as appropriate. Review forms completed by officers and officer assistants and request corrections as needed. Retrieve information from databases and generate periodic reports. Assist in completing pretrial collateral investigations. Process incoming and outgoing correspondence. Participate in and contribute to training programs. Adhere to all human resources policies and the Code of Conduct for Judicial Employees. Perform other duties as assigned.
Qualifications
Required: High school graduation or equivalent plus two-years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position. Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience. The successful applicant must: Possess good multi-tasking skills and have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.
Requirements
Incumbents are required to undergo a federal background and financial investigation. Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments, bankruptcies, and collections.
Education
High school diploma or GED.
Benefits
Paid annual, sick and federal holidays; paid parental leave after one-year of full-time employment; pre-tax benefit programs; health/dental/vision insurance; group life insurance; defined contributions retirement (FERS); Thrift Savings Plan (TSP) up to 5% matching; credit prior federal service; mandatory electronic direct deposit of salary.