Job description
We are:
A growing team made up of innovators, creative minds, extroverts, introverts, and pet lovers who share a common goal: to change the payments landscape for the better with PayFac-as-a-Service.
A software platform that provides B2B SaaS companies and ISVs with all the benefits of becoming a Payment Facilitator, without the stress, hassle, etc. etc. (you get the deal) to become a Payment Facilitator.
You are:
Authorized to work in the United States and a resident in a United States time zone.
Comfortable with remote work.
We are not sponsoring Visas for this role.
Position Summary:
The Technical Operations Specialist plays a critical role in ensuring successful partner integrations and smooth technical operations across the organization. This role serves as a bridge between Engineering, Support, and Sales by providing deep technical expertise, resolving complex integration issues, and enabling internal teams to stay focused on high-priority initiatives. The ideal candidate is hands-on, solutions-oriented, and comfortable operating across customer-facing and internal technical environments.
A day in the life as a Technical Integrations Specialist may include:
Reviewing API requests, logs, and code to troubleshoot partner integration issues
Supporting the Support team by resolving escalated technical tickets
Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
Developing or updating technical documentation, developer tooling, and integration examples
Managing Zendesk administrative features and optimizing ticket workflows
Joining Sales calls to provide technical expertise and implementation guidance
Acting as a subject matter expert across integrations, APIs, and internal systems
Typical Hours for this Position:
You must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday.
What You Have:
Experience working with APIs, integrations, and technical troubleshooting
Ability to read, understand, and reason through code and technical documentation
Strong problem-solving skills and comfort handling technical escalations
Experience supporting or collaborating with customer support teams
Clear communication skills, especially when explaining technical concepts to non-technical audiences
Ability to work cross-functionally in a fast-paced, remote environment
What You May Have:
Experience in a technical implementation, solutions engineering, or integration-focused role
Familiarity with Zendesk administration or similar ticketing systems
Experience supporting sales or pre-sales technical discussions
Background working in fintech, payments, APIs, or developer-first platforms
Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
What We Have:
Office space in Boulder, CO
Remote work environment
Resources to support remote work
Generous compensation and benefits
Transparency that trickles down from the C-Level
Experts in the payments field that can get you up to speed with PayFac-as-a-Service
Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.