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Job description
Operations Watch Specialist
Summit Human Capital Federal is seeking a highly motivated Operations Watch Specialist to support a federal program located on-site at Andrews Air Force Base in Maryland. The required shift for this opportunity is Tuesday through Saturday, . The ideal candidate will meet the following criteria:
Required:
Bachelor's degree and 5-7 years of experience in a network operations center or monitoring role
Active Secret or Top Secret clearance (must be verified) with active Security+ CE or DoD 8570 IAT II equivalent certification
Must be able to work shift: Tuesday through Saturday,
Proficient in SCOM, SolarWinds, Remedy, and ServiceNow
Knowledge of core networking concepts: TCP/IP, DNS, DHCP, subnetting, routing
Familiarity with Windows Server, Linux, and general system administration
Strong diagnostic, troubleshooting, and incident resolution skills
Responsibilities:
Monitor enterprise networks using System Center Operations Manager (SCOM) and SolarWinds to detect performance issues, anomalies, and potential outages.
Proactively identify, assess, and escalate incidents by generating and routing tickets through Remedy (internal) and ServiceNow (enterprise).
Analyze alerts and determine the operational impact, ensuring issues are directed to the appropriate resolution teams quickly.
Maintain accurate records of incidents, actions taken, and communications in a fast-paced 24/7 operations environment.
Collaborate with technical support teams to troubleshoot and resolve network, server, and systems issues.
Recommend improvements to monitoring processes and tools to enhance efficiency and incident response.
Stay up to date with network technologies and best practices for performance monitoring and security.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.