About this opportunity
Tesla lists this Operator, Security Operations Center opportunity in fremont, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
SOC OperatorAs a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.ResponsibilitiesCoordinate with security teams and other partners during emergency and routine events, including other general customer service-related callsConduct investigative video reviews and report findingsDispatch security, fire, EMS, or other response personnel as requiredProvide exceptional customer service while supporting external partners with requests via email and/or phoneAssist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requestsMonitor fire alarm systems, investigate and document as they come in to the internal fire teamProperly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actionsRequirements1+ years of experience in dispatch, call center, or a security operations center environmentExcellent verbal and written communication skills in English. Fluency in other languages is a plusFamiliarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiencyAbility to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environmentAbility to work all shifts including nights and weekendsProblem-solving analytical mindsetCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation$21.30 - $46.46/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Worksite address
fremont, CA, 94536, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.