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Job description
Ophthalmic TechnicianLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.Major Duties & Responsibilities:Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the examPerforms preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilationPerforms special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photographyPerforms all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may haveIdentifies situations involving dissatisfied patients and acts quickly for resolutionPerforms work efficiently, accurately and thoroughly despite time pressure and patient volumeHandles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAAEffectively utilizes appointment book/scheduling procedures and computer operation/proceduresMaintains safe working environment for all team members and patientsAdapts to various examination scenarios and is personable with patients and staffResponsible for maintenance and disinfection of equipment and exam lanesWorks weekends and evenings when necessary, in support of the business needs (varies by location)Adheres to attendance and daily time keeping requirementsAdheres to all company policies and proceduresConsistently maintains proper dress codeProactively fulfills all responsibilities as assigned by lead technician or ophthalmologistBasic Qualifications:High School graduate or equivalent1+ year of strong customer service skills (internal/external)Strong communicator and listenerProblem solving abilityOrganization skillsStrong interpersonal skillsAbility to assess priorities, address multiple tasks and deadlines in fast-paced environmentAbility to use exam software, point-of-sale technology and ophthalmic equipmentAbility to work autonomouslyKnowledge of office environmentStrong basic math skillsPreferred but not required qualifications:Experience in healthcare/clinical settingPrevious experience in customer service, retail and/or opticalJoint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at or email We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Worksite address
fort wayne, IN, 46899, US
Who can apply
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