Job description
JOB SUMMARY:
The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.
This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation, with experience across additional HCM modules considered a plus.
If you're passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we'd love to hear from you.
RESPONSIBILITIES:
Serve as the primary point of contact for mid-to-large clients, maintaining regular communication and resolving issues promptly to ensure high client satisfaction.
Translate business requirements into Oracle Cloud functionality, identify gaps, and design and configure solutions to close them — including application setup documentation and test script execution.
Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.
MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
Bachelor's Degree in a relevant field such as Business Administration, Marketing, Economics, Finance, or Engineering; MBA or other advanced degree preferred.
EXPERIENCE:
5–10 years of Managed Services experience in a multi-client environment is required.
Experience with 3+ full life cycle Oracle HCM Cloud implementations.
Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation; Oracle certification in your modules of expertise preferred.
Ability to understand fundamental system design and translate it into business context.
Proven ability to lead and manage mid-size client projects independently — including planning, estimating, and delivery — and to support sales as a subject matter expert.
Track record of building long-lasting client relationships, delivering complex solutions, and managing multiple clients with shifting priorities.
Strong written and verbal communication skills, able to engage effectively at both business and technical levels; self-motivated and able to work autonomously and collaboratively within a team.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.