Order Fulfillment Associate - Romeoville, IL

Job description

As a Fulfillment Associate , you will play a key role in the day-to-day operations of our Romeoville fulfillment facility, with a primary focus on shipping outbound orders. You will be responsible for accurately packing and preparing orders for shipment, ensuring timely and efficient delivery to our patients.

In addition to outbound fulfillment, you will support inbound shipments as needed, assist with inventory replenishment to keep fulfillment stations stocked, and occasionally operate pallet jacks to move materials throughout the facility. You will help maintain a clean, safe, and organized workspace. This role requires a dependable team player who thrives in a fast-paced environment, takes pride in attention to detail, and supports overall operational efficiency.

What You'll Do:

Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs

Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met

Assist with the receipt and organization of incoming inventory from the warehouse as needed

Occasionally operate manual pallet jacks to move materials and support workflow across the facility

Maintain accurate inventory levels through proper stocking and organization practices

Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational

Maintain a clean, safe, and organized workspace across all fulfillment areas

Collaborate with team members to meet daily shipping targets and operational deadlines

Follow established workflows and safety protocols to ensure quality and productivity standards are upheld

Communicate clearly and effectively with team members to support smooth day-to-day operations

Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

What You’ll Bring to the Team:

Strong attention to detail with a focus on accuracy in packing and shipping outbound orders

Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace

Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities

Effective communication skills and the ability to collaborate with team members to meet daily shipping goals

Willingness to learn, take direction, and support both outbound and inbound operations as needed

Proactive, dependable, and team-oriented mindset with a strong sense of accountability

Dependable and punctual, with a strong work ethic and team-oriented mindset

Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The hourly rate for new hires in this position is $18, plus a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at

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Worksite address

romeoville, IL, 60446, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.