About this opportunity
Newhaven Display lists this Order Processing Specialist (Customer Service Rep) opportunity in township of elgin, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
DATE: 2026
LOCATION: On-Site, 2661 Galvin Ct., Elgin, IL USA
DEPARTMENT: Customer Service
SALARY: $18 - $25/hour
WHY NEWHAVEN DISPLAY
Newhaven Display is a global manufacturer of LCD, OLED, and TFT display solutions serving industries including industrial, medical, automotive, and consumer electronics. Our products power technologies used every day, and we are committed to delivering high-quality solutions that help our customers succeed.
ABOUT THE ROLE
Newhaven Display is seeking an Order Processing Specialist to support customer communication and order processing in a structured, detail-driven environment.
This is not a routine data entry role. Our order processes vary based on customer requirements, inventory, and logistics. We're looking for someone who can think critically, evaluate different scenarios, and determine next steps independently.
You will act as a key point of contact for customers while working cross-functionally with internal teams to ensure orders are processed accurately and delivered on time.
WHAT YOU'LL DO
Manage customer orders from entry through shipment, ensuring accuracy and completeness
Evaluate order requirements and determine appropriate processing steps based on the situation
Communicate with customers regarding order status, shipping details, and product inquiries
Generate invoices, track payments, and follow up as needed
Work closely with internal teams to coordinate inventory and meet delivery timelines
Maintain accurate records within the ERP system
Support general customer service needs and assist with issue resolution
WHAT WE'RE LOOKING FOR
1+ year of experience in customer service, order processing, or a similar role (manufacturing/distribution preferred)
Strong critical thinking and problem-solving skills—able to handle non-standard situations
Highly organized with strong attention to detail
Ability to manage multiple priorities
Excellent written and verbal communication skills
Comfortable learning and using ERP systems (NetSuite experience a plus)
Proficient in Microsoft Office (Outlook, Excel, Word)
Self-motivated and able to work independently
WHY JOIN NEWHAVEN DISPLAY
Work with a growing technology company supporting global customers
Hands-on, collaborative environment with cross-functional exposure
Opportunity to grow into purchasing or operations roles
COMPENSATION & BENEFITS
Competitive salary
Paid time off (PTO)
Medical, dental, and vision insurance
401(k) with company contribution
Career development opportunities)
APPLY
If you're looking for a role where you can take ownership, solve problems, and make an impact, we encourage you to apply.
Worksite address
township of elgin, IL, 60124, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.