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Job description
AWS & Transportation Order-to-Cash (O2C) ManagerAWS & Transportation Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.As an AWS & Transportation Order-to-Cash (O2C) Manager, you will support customers in the government and nonprofit communities to identify and resolve billing issues, collect on past due balances, post cash, and report on your team's performance on a daily, weekly, and monthly basis. A successful individual will be very self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Key job responsibilities:Understanding the AWS & Transportation billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of ARManaging a portfolio of customer receivables and working to maximize AWS & Transportation cash flow by solving customer payment issuesPreparing insightful and actionable reports for the receivables management teamManaging the full cycle of accounts receivable past due balances, including research, analysis, and reconciliationManaging and resolving invoice discrepancies to ensure timely and accurate receivablesManaging internal and external accounts receivable inquiriesMaintaining customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for informationDirectly interacting with a wide variety of public sector accounts, building strong relationships and understanding the procure-to-pay cycles of our customersDeveloping policies, procedures, and processes with internal support teams, then implementing and enforcing them globally (continuous improvement cycle)In addition, your responsibilities will include, but will not be limited to, the following:Performing deep dive analysis of AWS & Transportation customer contacts to gather lessons learned, then using that information to create or improve policies, procedures, and best practice reference materialsWorking with customer support peers around the globe to ensure a consistent and high-quality level of supportActing as the Voice of the Customer for our AWS & Transportation top-tier customers and Sales teams, reporting and acting on observed areas for improvementActively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceUnderstanding the end-to-end O2C cycle and helping the team meet or exceed the monthly collections and cash application goalsCreating and updating the standard operating procedures needed to successfully run the businessOwning the metrics and reporting on metric performance, producing root cause analysis, and establishing tenets to improve month-over-month performanceStriving to be Earth's Best Employer by providing a great learning experience for our team membersWorking with internal stakeholders to implement controls and compliance processes that are best in classBasic Qualifications:5+ years of tax, finance or a related analytical field experience5+ years of Accounts Receivable or Account Payable experience3+ years of directly managing and leading a team of 5+ members experienceBachelor's degreeUS CitizenshipPreferred Qualifications:6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience6+ years of mentoring junior finance and/or business team members experience3+ years of working with senior staff (e.g. c-suite) experienceMBA, or CPAExperience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-makingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at VA, Arlington - 139,100.00 - 188,200.00 USD annually
Worksite address
arlington, VA, 22201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.