About this opportunity
307 RACING MANAGEMENT, LLC lists this OTB Senior Host - Green River / Rock Springs opportunity in rock springs, Wyoming. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary:
Act as the subject matter expert within the OTB Host role. Provide leadership and guidance to OTB Hosts. Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions with patrons and jackpots on terminals. Conduct minor maintenance and repairs on terminals, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations. Assume assigned leadership responsibilities, including but not limited to, handling escalated customer disputes in the Property Operation Manager or Shift Lead's absence.
Reports To:
Property Operations Manager
Essential Job Duties:
Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities
Calmly listen to guest concerns and complaints; point of contact for escalated complaints
Accurately count and maintain cash bank and transactions
Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc.
Train and provide guidance and leadership to OTB Hosts
Assume assigned leadership duties in the absence of a management team member
Troubleshoot minor repairs with wagering terminals and player tracking system as needed
Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Maintain good working relations through all channels of leadership, employees, and regulators
Follow instructions of leadership
Efficiently perform duties in both calm and busy situations
Perform additional duties and responsibilities as assigned
Qualifications, Education and Experience
Required:
Previous experience with pari-mutuel equipment, and rules and regulations
Personality comfortable initiating greetings and conversations
Experience using basic tools
Previous experience accurately counting, handling, and keeping track of money
Basic understanding of, and experience using, computers and computer programs
At least 21 years of age
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene conforming to company dress code and as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Preferred
Previous experience in a leadership or supervisory role
High school diploma or equivalent
Previous experience in customer service role
Licensing Status
Obtain and maintain the required Gaming License.
Successfully complete and past post-offer, pre-employment and random drug screenings.
Working Conditions
Work is performed indoors
More than 40 hours a week will be required at times. Work hours subject to change.
Must be able to work long hours under busy conditions.
Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
Duties may involve walking, standing for long periods of time, sitting and crouching.
Specific required movements include the following: Trunk - bend, twist, rotate, push, pull, and carry
Arms - reach, carry, push, pull, lift, twist, and rotate
Legs - left, push, pull, twist, and rotate
Hands - grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity
Must be able to lift 50 lbs
Worksite address
rock springs, WY, 82926, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.