About this opportunity
Courage KIA lists this OUTBOUND CUSTOMER RELATIONS SPECIALIST opportunity in gastonia, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join Our Team and Help Build Customers for LifeAre you passionate about delivering exceptional customer service and building lasting relationships? We're looking for a motivated, energetic, and customer-focused Outbound Customer Retention Specialist to strengthen our service department by reconnecting with existing customers, increasing appointment retention, and creating an outstanding ownership experience.This is more than a call center position. You will play a critical role in customer satisfaction, service retention, and dealership growth.Primary ResponsibilitiesContact customers due for maintenance, repairs, recalls, and declined services.Schedule and confirm service appointments.Follow up with customers after their service visit to ensure satisfaction.Re-engage inactive customers and encourage them to return.Maintain accurate customer records within the CRM.Meet daily outbound call, appointment, and retention goals.Communicate professionally while representing the dealership's values and commitment to customer care.Non-Negotiable Core CompetenciesProfessional CommunicationBuilds trust and rapport quickly.Communicates confidently and professionally by phone.Demonstrates active listening and empathy.Consistency & PersistenceMaintains a positive attitude throughout the day.Achieves daily inbound and outbound call expectations.Handles rejection professionally and remains motivated.Appointment GenerationSuccessfully converts customer conversations into scheduled appointments.Creates urgency while maintaining a customer-first approach.Consistently meets appointment conversion goals.CRM & DocumentationAccurately documents every customer interaction.Maintains complete and organized customer records.Follows established dealership communication processes.Customer Retention FocusUnderstands the importance of long-term customer relationships.Creates positive experiences that encourage repeat business.Supports dealership Customer Satisfaction (CSI) and retention initiatives.What We're Looking ForThe ideal candidate possesses:Outstanding verbal communication skillsPositive attitude and strong work ethicExcellent organizational skillsConfidence speaking with customers over the phoneAbility to multitask in a fast-paced environmentBasic computer proficiencyPrevious customer service, hospitality, call center, or dealership experience is preferred but not required.Performance ExpectationsSuccess in this role is measured by:Outbound calls completedAppointment show rateService retention percentageCustomer satisfaction resultsCRM accuracy and documentationDaily productivity and goal achievementWhy Join Our Team?Competitive hourly pay plus performance incentivesPaid training and ongoing developmentCareer advancement opportunitiesSupportive team environmentHealth, dental, and vision benefitsPaid time off401(k) with company match (where applicable)Employee discountsIf you enjoy helping people, thrive on achieving goals, and want to make a measurable impact on customer loyalty, we'd love to meet you.Apply today and help us create customers for life.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Worksite address
gastonia, NC, 28052, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.