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Job description
Job Title: Outbound Lead Generation Representative
Location: This is a work‑from‑home position; however, candidates must reside in one of the following states: Alabama (AL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Mississippi (MS), North Carolina (NC), South Carolina (SC), Tennessee (TN), Texas (TX), West Virginia (WV)
Role Overview:
In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers. Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.
Responsibilities:
Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
Engage customers in professional, courteous conversations to build trust and interest
Identify and qualify potential leads based on customer needs and eligibility.
Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
Maintain accurate records of calls, leads, and outcomes in the CRM system
Meet or exceed daily and weekly performance targets for call volume and lead generation
Provide feedback to the team on customer trends and opportunities for improvement
Requirements:
Private and secure workspace at home free from background noise or distractions
GED or High School Diploma
Preferable 6 months experience in customer service, call center, or sales preferred
Strong communication skills with the ability to engage diverse customers clearly and professionally
Ability to listen actively, handle objections, and build rapport quickly
Comfortable working with call scripts while adapting to customer needs
Basic computer skills and familiarity with CRM or call management systems
Goal‑oriented, self‑motivated, and able to work independently in a remote environment
Respectful and empathetic approach when working with military families
Prior work-from-home call center experience is a plus!
Must complete a self-administered tech validation tool through Thinscale
Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
Must be able to pass the background check and Drug Screen
What We Offer
$10 per hour pay + performance‑based incentives
Work from Home
100% paid virtual training
401(k) retirement plan
Medical, dental, and vision insurance available after 90 days (for full‑time employees)
$22 monthly internet stipend (for eligible employees)
Ongoing training and support to help you succeed
Clear opportunities for career growth within a fast‑growing agency
A collaborative, supportive team environment that values your contributions
Technical Requirements:
Must provide your own Computer or Laptop
Internet Connection - Direct wired connection: Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
High-quality noise-canceling wired USB headset
Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
Webcam
Hard Drive Storage: Free space – 7 GB usable
Processor: Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
RAM Required – 8 GB
Anti-Virus – Full versions of Windows Defender or Essentials
Training - 3 days
Tuesday to Thursday: 10am EST – 7pm EST
Daily Schedule after training
Monday to Thursday: 10am EST – 7pm EST
Friday: 10am EST – 5pm EST
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.