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Job description
Description:
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Company Background
Kampgrounds Enterprises, Inc is a third-generation family business in the Outdoor Hospitality sector with a long history of owning and operating award-winning campgrounds. Our goal is the be one of the premier campground operators in the country offering exceptional customer service while providing families the opportunity to create memories around the campfire.
Property Information
The Temecula KOA at Vail Lake Resort is an outdoor campground destination located in beautiful Southern California among a grove of oak trees. It is a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and has miles of mountain bike, horse, and hiking trails. We have over 400 RV sites and 26 units of accommodation on the property with a plan for continued renovation. Our staff strives to create a great camping experience for our guests by offering excellent customer service, outstanding amenities, and the opportunity to create memories to last a lifetime!
Working hours:
Reports to the Assistant General Manager (AGM)
Full-time – 40/week
Compensation - $25/ hour & up depending candidate's experience, subsidized health insurance & Simple IRA plan after completed milestones
Schedule: Thursday 1:30pm-10pm, Friday & Saturday 2:30-11pm, Sunday 10am-6pm, Monday 8:30am-5pm
Daily hours should best fit the team needs but primarily during high traffic hours
Must include Friday evening for the main check in rush
Schedule should over-lap with the AGM by 2-3 days
Assumes 4 scheduled shifts per week
Assumes 1 support/admin days per week
85% of time spent on shifts and in the park, 15% on other duties
Administrative tasks:
Meet with AGM individually once per week
Coordinate with other Team/Department leaders as necessary
Help disseminate information on project plans, policy changes and other information to individual teams
Assist AGM with completion of required trainings/HR tasks for department
Enforce campground policies and implement solutions consistent with the goals of the park
Proactive guest management
Ensure all guest service staff are prepared to welcome after hours guests
Coordinate delivery of guest and staff packages/goods throughout the property
Leadership Responsibilities:
Assist with the hiring of staff for team
Orientation and training of new hires
Cover shifts for the department as necessary
Help to resolve and coordinate customer service recovery
Communicate directives and assign tasks to staff with professionalism
Clearly communicate with guests in a professional and courteous manner
Efficiently schedule staff based on campground occupancy
Guest Service Shift Duties:
Take lead in guest interactions, both positive, corrective and de-escalation
Respond to customer service issues in the campground, lake & biking areas
Light Custodial work to maintain high standard of cleanliness in all facilities
Filling LP gas tanks during office hours
Light pool maintenance
Help facilitate the day use pass for mountain bike guests
Ensure all campsites and patios are prepared and cleaned for the next guest
PM21
Requirements:
Skills required:
Proficient in Microsoft Office and other internet applications
Customer service/Tourism/Hospitality Experience – or like leadership of a team
Ability to lift 50lbs
Sit/Stand for long periods of time
Hold a valid driver’s license
Preferred Skills:
Bilingual is valued
Ability to problem solve
Organized
Interpersonal communication skills
PM 21
Compensation details: 25-25 Hourly Wage
PI80c99daa5f25-38
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.