Outreach & Entitlement Specialist Licensed Housing

Job description

Job Title: Outreach & Entitlement Specialist Licensed Housing

nPosition Status: Full-Time

nPosition Classification: Non- Exempt

nRemote: No

nDepartment: Integrated Care & Outreach

nImmediate Supervisor: Integrated Care & Outreach Coordinator

nSalary: $55,000/annually

Job Summary:

nThe Outreach & Entitlement Specialist plays a vital role in connecting underserved individuals and communities to essential services and benefits. This position is responsible for conducting targeted outreach, building trust with clients, and assisting them in navigating complex systems to access public entitlements such as healthcare, housing, food assistance, disability benefits, and other social services.

nThe specialist works collaboratively with internal teams and external partners to identify eligible individuals, assess needs, and provide hands-on support throughout the application and enrollment processes. This position is responsible for the monitoring and recertification process for entitlements for individuals residing in a congregate living setting. This role requires strong interpersonal skills and a deep understanding of local, state, and federal entitlement programs.

nSupervisory Duties:

nThis position has no supervisory duties.

Essential functions: Percent of time:

nOutreach & Entitlements 80%

n Throughout the outreach process serves as a helpful, supportive, and nonjudgmental resource for community members.

n n

nnBuild relationships with clients to understand their needs and barriers to accessing services.

nAssist clients in completing applications for public benefits and entitlements.

nProvides advocacy and transportation assistance as required for entitlements appointments.

nAssure that physician authorizations for Medicaid reimbursement are obtained for all residents prior to admission.

nEnsure that re-authorizations are obtained in accordance with regulatory guidelines.

nAttend in person and/or participate in referral status meetings.

nMonitor hospitalizations and discharges.

nCollaborate with service providers, case managers, and government agencies to coordinate care and referrals.

nStay current on changes in eligibility criteria, program guidelines, and available resources.

nConduct outreach in community settings, shelters, clinics, and other relevant locations.

n Data Management/Administrative 15%

nn Participate in benefits related trainings.

n Participate in other required agency training courses.

n Thoroughly log all client interactions in systems as required.

nTrack all client entitlements, recertifications and statuses.

nKeep accurate and complete work files, including records, documentation, and other materials. Maintain organized records of client interactions, referrals provided, and follow-up activities.

n Track progress toward completion of project deliverables as defined by funding contracts.

n Any other job responsibilities directly assigned to you by your supervisor. 5%

Education:

nAssociate's degree in human services, public health, or related field (or equivalent experience), plus one year experience working in a customer service role.

Required Skills/Abilities:

nnValid NYS Driver's license with evidence of good driving record and vehicle in good working condition.

n Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums.

n Ability to keep written case notes and submit required documentation.

n Attention to detail and ability to understand and follow complex program guidelines and requirements.

n Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus.

n Knowledge of (preferred) or interest in learning the human services network in Erie County and regionally.

n Self-directed and able to work well independently as well as part of a team.

n Creative thinking, sharing ideas that will help ensure project success.

n Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders.

nPositive attitude with motivation to provide interactive and compassionate experience to those in our programs.

n Must exhibit a passion for BFNC's vision, mission and values and act as a role model

nMust be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds.

n Ergonomics:

nSitting, standing, stooping, bending, standard lifting up to 25 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations.

Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment

Worksite address

buffalo, NY, 14266, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.