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Job description
ESSENTIAL JOB RESPONSIBILITIES
Outreach Housing Specialist
Serves as a liaison, coordinator and/or advocate between the Homelessness, Housing case Management, Medical Care departments or other community medical or agency service provider to remove Homelessness barriers to House /care for clients.
Accompanies clients to Housing, medical, mental health, substance use disorder treatment or social service appointments to improve Housing Stability and medical care· Creates rapport within client interaction to help each progress in their Housing Issue to avoid homelessness situation.
Interviews prospective clients to determine Homeless need, individual needs, and eligibility for various medical and social services, enrolling them into available community programs.
Maintains organized system of tracking client outcomes through the services point systems (HMIS) and follow up with the goal of seeing clients progress toward improvements in their lives.
Conduct initial interview/intake and client housing barriers and other assessments. Gather and document all necessary information for program eligibility and case plans.
Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants.
Services Planning and Documentation
Conduct research, outreach, education, and public relations to build a pool of landlords and property management companies willing to rent to program participants.
Coordinates, support and follows up on medical treatments.
Maintains an average annual active caseload as assigned by the supervisor.
Assist in the processing and submission of applications for housing (subsidized and unsubsidized).
Inputs client information using electronic data entry according to agency and departmental guidance.
Manages Resources:
Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs.
Supports billing through concurrent documentation of service provided and budget activities as required (i.e., reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, HIMS, NextGen and client electronic health records).
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Other
Participates in agency developmental activities as requested.
Other duties as assigned.
Community Involvement:
Participates in agency developmental activities as requested.
Culture of Service: 3 C’s
Compassion
• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Communicates with internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Physical Requirements
This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work usually performed in an office setting.
Travel Requirements and Details
Own transportation required/ Home, Airport, streets Visits/ Annual.
Work Experience
Two (2) years of related work experience is required. Knowledge of homeless community resources and community services is required. Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program.
Education:
High school diploma is required.
Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill ). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.