About this opportunity
Planet Fitness lists this Overnight Closer opportunity in calumet park, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary
nThe Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
nEssential Duties and Responsibilities
nGreet members, prospective members and guests, providing exceptional customer service.
nHandle all front desk related activities including:
nAnswer phones in a friendly manner and assist callers with a variety of questions.
nCheck members into the system.
nNew member sign-up.
nTake prospective members on tours.
nFacilitate needed updates to member’s accounts.
nRespond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
nAssist in maintaining the neatness and cleanliness of the club.
nClose shift for that business day.
nCreate a bank deposit for next day.
nQualifications/Requirements
nCustomer service background preferred.
nBasic computer proficiency.
nA passion for fitness and health.
nUpbeat and positive attitude!
nPunctuality and reliability is a must.
nExceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
nStrong listener with the ability to empathize and problem solve.
nDemonstrate diplomacy in all interactions while using appropriate behavior and language.
nHigh School diploma/GED equivalent required.
nMust be 18 years of age or older.
nPhysical Demands
nContinual standing and walking during shift.
nContinual talking in person or on the phone during shift.
nAbility to work 3rd shift (overnights).
nMust be able to occassionally lift up to 50 lbs.
nWill occasionally encounter toxic chemicals during shift.
nEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.