About this opportunity
Oxford Collection Hotels lists this Oxford Suites Pendleton - General Manager opportunity in pendleton, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pendleton, Oregon | $80,000–$87,000 annually + bonus potential
Oxford Collection is excited to be seeking an experienced General Manager to lead our Oxford Suites Pendleton property.
The ideal candidate is a hands‑on hospitality leader who is passionate about developing teams, delivering exceptional guest experiences, and driving strong operational and financial results. This role will have full oversight of the Pendleton property, including team development, financial performance, guest satisfaction, property standards, and overall hotel operations.
The successful candidate will also partner closely with our sales leadership to strengthen local account relationships, identify new business opportunities, build community partnerships, and grow Oxford Suites' presence within the Pendleton market.
We are looking for a leader with strong financial acumen, a keen eye for detail, a commitment to operational excellence, and the ability to balance strategic leadership with being actively engaged in the day‑to‑day operation.
If you are ready to lead a great team and make a meaningful impact at Oxford Suites Pendleton, we would love to hear from you!
What We Offer
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
POSITION SUMMARY
The General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. This position is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.
ESSENTIAL DUTIES & RESPONSIBILITIES
Operations (30%):
Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting
Communicate and investigates all employee and guest safety and other incidents
Completes monthly and quarterly budget and P&L reviews
Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations
Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth
Reviews invoice details, collections and reconciliations
Audits and corrects any discrepancies within the reservation system
Ensure smooth coordination among departments to deliver a seamless guest experience
Reviews and completes long and short-term goals of the hotel
Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership
Make suggestions for property improvements and capital expenditures
Conducts weekly management meetings, additionally participate in monthly department meetings
Continuous communication with home office
Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
Employee Development (30%):
Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations
Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office
Oversees the Safety Program and assists with RTW program
Review schedule and completes payroll to ensure compliance with state and federal labor laws
Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed
Customer Relations (30%):
Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more.
Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods
Monitor guest feedback and implement improvements based on reviews and suggestions
Continuously reviews staff overall training and customer service
Other (10%):
Review and address daily activity logs with pertinent shift information and address as needed with leadership
Communicate effectively with all hotel staff to ensure smooth delivery of services
Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the hotel drivers program
Other duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
Core Skills And Values
Administration- Components of administration include planning, directing, and organizing
Change Management- Envisions and advocates positive change
Coaching/Developing Others- Skilled at informal and formal coaching and development of staff
Company Character – Supports company vision and values
Customer Focus- Provides exceptional guest experience
Decision Making- Capably makes decisions appropriate for the hotel and the business
Detail Orientation- Is accurate and methodical with details and/or numbers
Leadership- Creates a positive, motivating work environment
Managerial Focused – Guides people and processes to achieve objectives
Problem Solving – Sees and is able to define problems and find causes
Education & Experience
High school diploma or equivalent required
Two or four year college degree preferred
At least three progressive experience in a hotel or related hospitality field
Prior General Manager experience preferred
Job Requirements
Must be a United States citizen or possess a valid work permit
Must have valid drivers license and meet company driving standards
Must have strong computer skills
Must have excellent organization and time management skills
Physical Requirements
Long hours sometimes required, including nights, evenings and weekends;
Occasional overnight travel is required;
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally;
Must be able to work indoors or outside;
Must be able to stand on feet throughout the day;
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
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Worksite address
pendleton, OR, 97801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.