About this opportunity
Neighborhood-Healthcare lists this PACE Day Center Manager(Riverside) opportunity in riverside, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Hlth Ctr-PACE
4371 Latham Street
1st Floor
Riverside, CA 92051, USA
Senior Hlth Ctr-PACE
4371 Latham Street
1st Floor
Riverside, CA 92051, USA
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.
As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.
The PACE Day Center Manager Center oversees the day-to-day operations of the PACE Day Center and coordinates non-clinical services delivered to participants. This role is responsible for managing participant flow, day center operations, non-clinical staff, environment-of-care readiness, and regulatory compliance to ensure safe, efficient, and high-quality service delivery. Working under the direction of the Center Director, the Center Manager supports interdisciplinary workflows, enhances the participant experience, and ensures facility safety and operational consistency. The role also includes oversight of CNA, PCA, and Recreation (Activities) services. This position is fully onsite. Schedule: Monday-Friday, 8am-5pm.
Responsibilities
Provides leadership to all aspects of the day center operations, including participant flow, personal care support, and Activities programming
Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment
In coordination with the Center Director, supports utilization management activities
Actively participates and leads IDT meetings, fulfilling assigned responsibilities
Reviews staffing levels, enrollment and center capacity to address and resolve operational issues
Provides oversight of contract employees and any service providers operating in the day center and collaborates with the Quality and Compliance Officer for contractor incident reporting and corrective action plans as needed
Supports IDT workflows to ensure timely development, documentation, and communication of participant care plans. Ensures documentation of team meetings is maintained and that all care plan changes are accurately recorded in individual care plans
Ensures all required regulatory notifications are completed when care plans change.
Coordinates orientation, in-service programs, and ongoing staff development to meet regulatory and performance requirements
Serves as a liaison between NHC PACE and other community service providers
Participates in the NHC PACE management team and serves as liaison between administration and staff
Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements
Reviews participant rights issues, grievances, and appeals with the Center Director and Quality and Compliance, ensuring proper documentation, investigation, and resolution
In coordination with the Center Director and Quality and Compliance Officer, communicates with contract providers and resolves administrative, rights-related, or quality-of-service concerns
Participates in NHC PACE Quality Improvement (QI) activities and relevant sub-committees
Supports implementation of day center quality improvement initiatives related to safety, participant experience, and operational performance
Leads day center quality improvement initiatives related to safety, participant experience, and operational performance
Ensure compliance with policies regarding physical and chemical restraints.
Ensure compliance with federal, state, and local regulatory and licensing standards
Maintains continuous audit readiness for all day center operations
Participates in the development and delivery of staff education programs and may facilitate meetings as needed
Oversee documentation processes and ensure compliance with HIPAA and internal documentation standards
Oversees maintenance, cleanliness, and repair of day center equipment, common areas, and environmental systems in collaboration with Facilities
Monitors participant and staff safety; conducts environmental rounds; investigates and reports accidents promptly
Ensures infection control and emergency preparedness protocols are implemented and maintained within the center Participates in program and policy development and refinement as part of the management team
Participates in program and policy refinement activities as part of the management team
Supports budget monitoring and ensures day center operations are conducted within approved fiscal targets
Consistently meets or exceeds NHC PACE’s targets for productivity and customer service expectations
Ensures standardization of operations across centers; identifies and reports variances with rationale and escalates for alignment
Leads, coaches, and develops assigned staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources
Provides directions to site-level staff and supervisors to ensure alignment with established workflows, performance expectations, and organizational priorities
Conducts regular team meetings to promote communication, accountability, and alignment
Evaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessments
Ensures appropriate staffing coverage and operational support across assigned functions
Promotes adherence to organizational mission, values, and service standards
Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed
Promotes and protects participant rights, including dignity, independence, privacy, and self-determination
Represents NHC PACE in community activities that promote program visibility and strengthen community relationships
Collaborate effectively with peers, contractors, and interdisciplinary partners to achieve organizational goals
Comply with all policies and procedures of NHC PACE
Demonstrates proficiency in delivering age-specific care
Consistently meets or exceeds NHC PACE quality assessment and performance improvement targets
Performs other duties as assigned
Site Specific Responsibilities (Riverside)
Oversees participant access, referrals, and medical records of workflows to ensure timely, accurate, and compliant operations
Ensure HIPAA and documentation compliance
Coordinates activities with Enrollment, Clinic, Day Center, and IDT teams
Ensures workflows are standardized across centers; identifies variances and escalates with rationale
Monitors timeliness, accuracy, and completion of referral and medical records workflows to ensure compliance with organizational and regulatory standards
Identifies and escalates workflow delays, errors, and compliance risks to support timely resolution
Qualifications
Education/Experience
Bachelor’sdegreeinrehabilitative therapy, nursing, social work, recreational therapy, or related field isrequired, relevant experience will be considered in lieu of degree;Master'sdegree inrehabilitative therapy, nursing, social work, recreational therapy, or related field preferred
Current Basic Life Support (BLS) certificationrequiredupon hire and must bemaintainedas a condition of employment These courses must follow AHA guidelines- may be completed through approved online providers such asProMedor other equivalent programs that meet recognized BLS standards
In addition, current CPR and First Aid certification arerequiredfor all PACE employeesin accordance withCMS and DHCS requirements. First Aid training will beprovidedonboarding and must be renewed annually
Three years of experience working in a healthcare setting required: PACE experience highly preferred Experience working collaboratively with some and/or all the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology preferred
Two years ofsupervisoryexperiencerequired, preferably within a healthcare, ambulatory, or community health setting
Valid Drivers License required and maintained as a condition of employment
Active auto insurance required and maintained as a condition of employment
Bilingual (English/Spanish) strongly preferred
Additional Qualifications(Knowledge, Skills and Abilities)
Knowledge of health care delivery systems, regulations, quality improvement and medical and non-medical needs of the elderly is preferred
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
Ability to lift/carry 15 lbs/weight
Ability to sit/stand for long periods of time
COMPLIANCE (Safety & HIPAA)
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and reports unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!
Pay range: $95,500-$141,300 annually, depending on experience.
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Required
Bachelors or better.
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
riverside, CA, 92504, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.