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Job description
Club General Manager | Union Padel Club
Build a Club. Build a Community. Build Something New.
At Union Padel Club , we're building more than a place to play. We're creating a destination where people come to compete, connect, socialize, and belong.
We're looking for an energetic, hospitality-driven Club General Manager to lead the club and help bring that vision to life. This is a highly visible, hands-on leadership role for someone who loves people, thrives in a fast-paced environment, and believes great businesses are built one relationship at a time.
You won't be leading from behind a desk. You'll be on the floor—welcoming members, supporting your team, creating memorable experiences, hosting events, solving problems, and building the culture that makes Union feel like a place people want to spend their time.
If you're an entrepreneurial leader who loves hospitality, community, sports, and creating something from the ground up, we'd love to meet you.
What You'll Do
As Club General Manager, you'll have overall responsibility for the club's day-to-day operations, member experience, team leadership, programming, and business performance.
You'll lead with a hospitality-first mindset while working closely with ownership and department leaders to build a thriving, high-performing club.
Create an Exceptional Member Experience
Build a warm, welcoming, and hospitality-driven club culture
Develop genuine relationships with members and guests
Be highly visible and engaged throughout the club
Know members by name and understand what keeps them coming back
Ensure every interaction reflects Union's standards and values
Respond to member feedback and concerns with empathy, professionalism, and urgency
Continuously identify ways to make the member experience better
Lead Club Operations
Oversee the daily operation of the club and ensure everything runs smoothly
Maintain high standards for facilities, cleanliness, safety, presentation, and service
Partner with department leaders to create a seamless experience across the club
Establish and maintain operating standards, processes, and procedures
Identify opportunities to improve efficiency, service, and profitability
Take ownership of issues and ensure they are resolved quickly and effectively
Grow the Business
Drive membership growth, engagement, and retention
Partner with sales and marketing teams to support membership initiatives
Build relationships with local businesses, organizations, and community partners
Represent Union Padel Club within the local community
Identify opportunities to increase revenue and strengthen the overall business
Help establish Union as the premier destination for padel, hospitality, and social connection
Bring the Club to Life Through Programming & Events
Develop and support leagues, tournaments, clinics, social events, and community programming
Create a calendar of experiences that gives members reasons to visit the club beyond playing padel
Partner with the food & beverage team to create memorable events and activations
Encourage new ideas and continuously look for ways to make the club more engaging
Build programming that attracts new members while strengthening relationships with existing ones
Lead, Coach & Develop the Team
Hire, train, coach, and inspire a high-performing team
Create a culture built on accountability, ownership, hospitality, and fun
Set clear expectations and hold team members accountable for delivering exceptional service
Develop team members and create opportunities for growth
Recognize strong performance and celebrate team successes
Lead by example and set the tone for the club every day
Own the Business
Manage the club's budget and financial performance
Monitor key performance indicators and identify opportunities for improvement
Partner with ownership to establish and achieve business goals
Make thoughtful decisions that balance member experience, team culture, and financial performance
Understand the numbers and use them to drive better business decisions
Take ownership of the club's overall success
We're Looking For Someone Who
Loves hospitality and creating memorable experiences
Naturally builds relationships and enjoys being around people
Is energized by being on the floor rather than sitting in an office
Has experience leading teams and developing people
Thinks like an entrepreneur and enjoys building something new
Balances culture and hospitality with accountability and business discipline
Is confident, approachable, organized, and adaptable
Thrives in a fast-paced, high-energy environment
Has experience in hospitality, fitness, private clubs, sports, restaurants, entertainment, or other lifestyle businesses
Enjoys sales, networking, community engagement, and relationship building
Is comfortable owning both the details and the big picture
Leads with energy, positivity, and a genuine desire to help people
Bonus: You already play padel or are excited to learn
What Success Looks Like
Six months in, you'll know you're succeeding when:
Members know you by name and you know theirs
The club feels welcoming, energetic, organized, and full of life
Members consistently rave about the experience
Events, leagues, and programming are thriving
The team is engaged, accountable, and excited to come to work
Membership continues to grow through outstanding experiences and word of mouth
Members are spending more time at the club and bringing friends with them
Local businesses and community partners see Union as a valuable part of the neighborhood
The club is operating efficiently and performing against its financial goals
Union Padel Club is becoming the place people choose to spend their time, and not just to play padel, but to connect with others
Why Union Padel Club?
We're building something special.
This is an opportunity to help shape a club from the beginning and have a meaningful impact on its culture, community, and success.
You'll have the opportunity to build a team, develop programming, create memorable experiences, establish community relationships, and help define what Union Padel Club becomes.
If you love bringing people together, creating exceptional experiences, leading from the front, and building something you're proud of, you'll feel right at home at Union.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.