Job description
This is a remote position.
We are looking for Palantir L2 Support Specialists to support enterprise Palantir environments, with a focus on operational support, incident management, and platform stability. The role is centred around supporting Palantir Foundry and Foundation environments within structured ITIL-based support processes.
This is a support and operations role rather than a development position, requiring strong troubleshooting skills, production support experience, and understanding of enterprise platform operations.
Responsibilities
• Provide Level 2 operational support for Palantir environments
• Investigate and resolve incidents and production issues
• Support problem management activities
• Analyse logs and monitoring data
• Troubleshoot application and platform issues
• Support integrations and interfaces between systems
• Work within ITIL aligned operational processes
• Escalate and coordinate issues where required
• Support platform stability and operational excellence
Requirements
• Enterprise application support experience
• Strong Level 2 support background
• ITIL process understanding
• Incident and problem management experience
• Operational troubleshooting skills
• Experience with integration and interface concepts
• Log analysis and monitoring experience
• Operational knowledge ofPalantir Foundryand/orPalantir Foundation
Nice to have
• Experience within large enterprise environments
• Production support of data platforms
• Service management tooling experience
• Monitoring and observability tools
• Financial services, consulting or large corporate experience
Benefits
Solid, competitive salary
Work in multilingual, multinational and multicultural environment on international projects
Comprehensive healthcare
Long-term B2B contract with stable project pipeline
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.