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Job description
Pursue Your PurposeExceptional care starts with exceptional people.For us, this is more than a job– it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.EducationRequired - High school diploma or equivalentPreferred - Completion of a Medical Assistant training programWork ExperiencePreferred - Related experience in a clinic or medical office settingCertificationsRequired - Basic Life Support (BLS) from the American Heart AssociationPreferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)Knowledge Skills and Abilities (KSAs)Must have computer skills and dexterity required for data entry and retrieval of patient information.Must be proficient with Windows-style applications and keyboard.Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.Skills to effectively present information and respond to questions from patients and customers, with proficiency.Ability to work collaboratively with other departments.Ability to exercise sound judgment in handling/escalating difficult situations.Job DutiesProvide excellent customer service to all patients, guests, and family members.Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate.Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions.Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.Other related duties as required.The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties performed routinely require exposure to blood, body fluid and tissue.The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Worksite address
marrero, LA, 70072, US
Who can apply
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